Conversational and cognitive AI innovator, Nuance, has announced a new AI engine "combining voice biometrics and natural language understanding technologies to authenticate people on-the-fly, or to identify deep fake voices—significantly cutting authentication time while anticipating individual needs with a personalised yet automated response".
Australian organisations are getting past the "science experiment" stage of applying analytics and AI, to making important ethics and governance issues using the two.
A major supplier of enterprise customer engagement software thinks an injection of empathy into automated systems might assuage some concerns about AI as well as improving people's somewhat jaundiced view of large organisations.
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More of this is needed. Aussie Broadband would have more high speed customers if NBN could actually provide the service.[…]