Displaying items by tag: AI

Australian technology start-up, Sourse, says it will escalate its enterprise customer acquisition strategy in Australasia and through South-East Asia in 2020 and expand into new industry sectors, following the $15.8 million sale of OVO Mobile’s 77,000 customers to amaysim.

Published in Strategy
Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Wednesday, 15 July 2020 13:12

Why the future of contact centres is cloud-based

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Cloud

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