Displaying items by tag: AI

Wednesday, 15 July 2020 13:18

Why the future of contact centres is cloud-based

By Darren Rushworth, president, NICE Asia Pacific

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Wednesday, 15 July 2020 13:12

Why the future of contact centres is cloud-based

VENDOR PROMOTION In the early stages of the COVID-19 lockdown, all attention was focused on how to implement business continuity plans to keep organisations up and running. This included putting provisions in place to let staff members work from home with little notice, including contact centre agents.

Published in Cloud

Chipmaker Qualcomm Technologies has released the Qualcomm Snapdragon 865 Plus 5G Mobile Platform, to follow its most successful platform this year, the Snapdragon 865 that has powered more than 140 devices - announced or in development – the most premium-tier designs powered by a single mobile platform.

Published in Mobility

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