VENDOR CONTRIBUTION by Bob Yang, Regional VP APAC Sales SEAGATE TECHNOLOGY: In the data age, nanoseconds matter. But at the same time, the sheer volume of data generated by Internet of Things sensors means centralisation is no longer the answer. Hence the rise of edge computing with tiered architectures powering artificial intelligence.
Australian AI specialist SenSen Networks has been awarded a tender worth approximately $2.5 million by the City of Las Vegas.
GUEST OPINION by Brendan Maree, VP Asia Pacific 8x8: Artificial intelligence (AI) and machine learning (ML) have generated a lot of excitement and hype during the past few years. In 2020, this hype will become reality within growing numbers of contact centres.
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