Australia’s five largest telecommunications companies received more than 88 million inquiries in the 2017-18 financial year and, in some cases, customers had to wait from four to six minutes for their calls to be answered, according to a new report from the Australian Communications and Media Authority.

The rate of consumer complaints in Australia about telecommunications services fell further in the most recent quarter – generating the best results seen since 2015.

Communications industry lobby group Communications Alliance has called for Australia to move to a simpler, more transparent framework of safeguards around the reliability of telecommunications services, ensuring secure access and customer choice in a competitive market.

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