Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
Mobile services have fared best with a low rate of consumer complaints in stark contrast to voice only services delivered by telcos over the NBN which had the highest rate of complaints over a six month period last year, according to a report by the telecommunications regulator, the Australian Communications and Media Authority.
The NBN Co miscalculated when it decided not to supply a modem to each resident on fibre-to-the-node and fibre-to-the-building connections, the head of a small retail service provider says, adding that this could have helped the company diagnose connection issues remotely.
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