Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.

Published in Telecoms & NBN

Mobile services have fared best with a low rate of consumer complaints in stark contrast to voice only services delivered by telcos over the NBN which had the highest rate of complaints over a six month period last year, according to a report by the telecommunications regulator, the Australian Communications and Media Authority.

The NBN Co miscalculated when it decided not to supply a modem to each resident on fibre-to-the-node and fibre-to-the-building connections, the head of a small retail service provider says, adding that this could have helped the company diagnose connection issues remotely.

Published in Telecoms & NBN

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