A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
There is a continuing decline in household landline telephones, according to a new report from the telecommunications regulator ACMA revealing that for the first time more than half of Australian adults rely solely on their mobile for making and receiving voice calls at home.
Landlines may become extinct earlier than expected according to comparison website Finder which says that a recent survey of several thousand Australians reveals they are using mobiles and only have a home phone because it came with their Internet service.
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