Telecommunications consumer group ACCAN says it continues to have concerns about the technical shortfalls of the COVIDSafe app, as well as issues relating to public education about the app.
The NBN Co, the company rolling out Australia's broadband network, has created a $150 million fund to help low-income families with home schooling and small and medium-sized businesses and households who face financial issues during the coronavirus lockdown.
People with disability will now be able to access in-store information about telco products suited to their needs through a new partnership between disability telecommunications service Accessible Telecoms and Vodafone Australia.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
The government has made the use of two-factor authentication compulsory when porting mobile numbers from one provider to another, in what it says is a big step to keep Australians safe from telephone scammers.
Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
A number of consumer groups have criticised the revised Telecommunications Consumer Protection Code, which was announced by the Australian Communications and Media Authority on Monday, saying it does not provide adequate protection for consumers.
Well-known Australian telecommunications consultant Paul Budde says while the NBN Co's latest bid to hold a consultation on pricing is better than nothing, it is unlikely to resolve the fundamental issues that are posed by the wholesale pricing.
The NBN Co, the company rolling out Australia's national broadband network, is set to issue a wholesale pricing review to a number of telecommunications providers on Thursday in a bid to quell disquiet in the industry.
Australians need to have access to affordable broadband and voice services, the Australian Communications Consumer Action Network, Australia's peak body for consumer representation in communications, says, adding that it looks forward to engaging with new Communications Minister Paul Fletcher to support this outcome.
Both TPG Telecom and Vodafone Hutchison Australia will make sufficient concessions to the ACCC that would see TPG remaining in the market as a price-fighter brand, well-known telecommunications analyst Paul Budde says, three days ahead of the date on which a final decision on the proposed merger between the two companies is due to be handed down.
Telecommunications consumer interest lobby group ACCAN says the overall fall in complaints to the Telecommunications Industry Ombudsman over the last six months indicates that consumers are broadly benefitting from action taken by the telco industry regulator – but lamented the fact that “tens of thousands of consumers have experienced unreliable telco services”.
Telecommunications customer service representatives are being encouraged to concentrate on selling over service, with the result that consumers are confronted by questionable sales tactics.
An organisation that represents telecommunications consumers says political parties should make a new affordable home broadband product for those on low incomes a priority ahead of the forthcoming Federal Election.
There has been a call for Australia’s telecommunications companies to raise the bar for consumer identity verification and increase consumer safeguards.
The Australian Communications Consumer Action Network says the proposed merger between Vodafone Hutchison Australia and TPG Telecom must be viewed through the lens of ensuring consumers a competitive and affordable telco sector.
Telecommunications consumer interest lobby group ACCAN says rural and remote telecoms consumers will be better protected if recommendations put forward by the 2018 Regional Telecommunications Review are adopted by the Australian Government. But it has harsh criticism of regional consumers being promised telecoms services that could not be delivered.
Telecommunications industry lobby group Communications Alliance has cautioned against Australian Government recommendations that could threaten the TIO’s independence by placing the ombudsman under the control of ACMA but welcomed the Government’s decision to “retain” the Telecommunications Industry Ombudsman.
The Australian Communications Consumer Action Network, the peak body representing telecommunications users, has welcomed the announcement made by ACMA that an inquiry into outages of the triple zero service would lead to tightening of protections for consumers.
Telecommunications consumers’ advocate, the Australian Communications Consumers Action Network and the Labor Opposition have welcomed the ACCC broadband monitoring report with both criticising shortfalls of ISPs in achieving maximum broadband speeds.
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