Complaints about phone and internet services decreased 6.1% in the last financial year ending 30 June 2021. During this period, residential consumers and small businesses made 119,400 complaints to the Telecommunications Industry Ombudsman (TIO), highlighted in the Annual Report 2020-21 published today.
Commpete, an alliance of challenger telecommunications companies, is to be principal sponsor of the Australian Communications Consumer Action Network’s (ACCAN) ACCANect conference.
The Australian Communications Consumer Action Network has acknowledged how there is a need for accessible, proactive, and timely hardship assistance for communications consumers experiencing financial difficulties, as detailed in the latest Telecommunications Industry Ombudsman's latest systemic report.
The board of the Australian Communications Consumer Action Network (ACCAN) announced that ACCAN’s CEO of 11 years, Teresa Corbin, will be leaving at the end of October 2021 to take up an exciting new career opportunity.
The Australian Communications Consumer Action Network (ACCAN) is requesting telecommunications company NBN Co to provide low-income affordable broadband to Australians facing extended lockdowns.
The Australian Communications Consumer Action Network (ACCAN) has promoted Andrew Williams to deputy chief executive officer and Meredith Lea to the new role of policy manager.
The Communication Alliance (CommsAlliance) announced that Australia’s telecommunications providers have agreed to extend the operating principles put in place by the industry to help keep people connected throughout COVID-19 and assist with financial hardship resulting from the pandemic.
ACMA has published its telco complaints-handling data for the quarter ended December 2020, with the Communications Alliance noting complaints have dropped 40% of a 2 year period
Australia’s consumer voice on communications issues, the Australian Communications Consumer Action Network (ACCAN), has cautioned that consumers may seek alternative home broadband solutions, like 5G, if NBN prices are not addressed.
The peak body for communications consumers, the Australian Communications Consumer Action Network (ACCAN) has called on phone and Internet providers to continue supporting customers in need during the COVID-19 crisis.
Telecommunications consumer group ACCAN says it continues to have concerns about the technical shortfalls of the COVIDSafe app, as well as issues relating to public education about the app.
The NBN Co, the company rolling out Australia's broadband network, has created a $150 million fund to help low-income families with home schooling and small and medium-sized businesses and households who face financial issues during the coronavirus lockdown.
People with disability will now be able to access in-store information about telco products suited to their needs through a new partnership between disability telecommunications service Accessible Telecoms and Vodafone Australia.
A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.
The government has made the use of two-factor authentication compulsory when porting mobile numbers from one provider to another, in what it says is a big step to keep Australians safe from telephone scammers.
Unreliable telecommunications services are resulting in hundreds of thousands of complaints, the Australian Communications Consumer Action Network says, calling for greater reliability safeguards to reduce this number.
A number of consumer groups have criticised the revised Telecommunications Consumer Protection Code, which was announced by the Australian Communications and Media Authority on Monday, saying it does not provide adequate protection for consumers.
Well-known Australian telecommunications consultant Paul Budde says while the NBN Co's latest bid to hold a consultation on pricing is better than nothing, it is unlikely to resolve the fundamental issues that are posed by the wholesale pricing.
The NBN Co, the company rolling out Australia's national broadband network, is set to issue a wholesale pricing review to a number of telecommunications providers on Thursday in a bid to quell disquiet in the industry.
Australians need to have access to affordable broadband and voice services, the Australian Communications Consumer Action Network, Australia's peak body for consumer representation in communications, says, adding that it looks forward to engaging with new Communications Minister Paul Fletcher to support this outcome.
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