People with disability will now be able to access in-store information about telco products suited to their needs through a new partnership between disability telecommunications service Accessible Telecoms and Vodafone Australia.

Published in Telecoms & NBN

A year after introducing strict new complaints-handling requirements, the telecoms regulator ACMA has released data showing telcos received a total of 1.4 million complaints over the full 2018–19 financial year - but concerns over telcos providing "late or inaccurate data" have resulted in the authority excluding the data provided by Optus from its report.

Published in Telecoms & NBN

The government has made the use of two-factor authentication compulsory when porting mobile numbers from one provider to another, in what it says is a big step to keep Australians safe from telephone scammers.

Published in Security

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