The quality of customer service delivered by Australian professionals is being impacted by an average of two hours of wasted time every week as they try to track down the right information internally they need to do their jobs, but despite this many professionals say that collaboration technology would help them do their job more efficiently.

Contact centre solutions provider 8x8 has appointed Michelle Marlan as senior manager – channel & alliances for Australia and New Zealand.

A mix of large, medium-sized and small IT businesses have generally welcomed the measures in the Federal Budget that affect their industry, though the government's meddling in encryption — as evidenced in the passage of the encryption law last December — did not exactly earn many cheers.