Displaying items by tag: 8x8

Poly's Voyager 4300 UC series brings comfort and style to office headsets, allowing you to freely roam up to 50m from your desk, while staying connected to all your devices both at home and in the office. For office workers this is the only headset you need!

COMPANY NEWS: 8x8, a leading unified cloud communications platform, and Genesys, a global cloud leader in customer experience orchestration, today announced a product integration of 8x8 Work with Genesys Cloud CX. With the new integration, organisations can align agents and the appropriate subject matter experts to quickly collaborate for better customer outcomes.

Published in Company News

COMPANY NEWS: Cloud communications platform provider, 8x8 has announced the general availability of 8x8 Agent Workspace, a new 8x8 Contact Center composed experience transforming the contact centre agent role.

Published in Company News
Friday, 03 December 2021 09:37

8x8 to acquire Fuze

COMPANY NEWS: 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that it has entered into a definitive agreement to acquire Fuze, a leader in cloud-based communications for the enterprise. Under the terms of the agreement, 8x8 will acquire Fuze for approximately US $250 million in stock and cash, subject to certain adjustments. The acquisition will accelerate innovation and expand 8x8’s enterprise customer base and global presence. The transaction is expected to close during 8x8’s fourth fiscal quarter, subject to the satisfaction of regulatory approvals and other customary closing conditions.

Published in Company News

8x8 Delivers New XCaaS Enterprise Meetings Capabilities for Improved Company-wide Collaboration

COMPANY NEWS: 8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform, has announced new 8x8 XCaaS enhancements, including advanced enterprise features to optimise the moderation, performance monitoring, and participant engagement of large meetings, expanded global reach, and additional customer engagement features. These improved capabilities enable organisations to boost productivity, provide tailored experiences for a distributed workforce, and increase customer satisfaction, allowing for a more agile business.

Published in Cloud

8x8 Voice for Microsoft Teams adds call recordings and presence sync with full PSTN replacement services in 46 countries and territories

COMPANY NEWS: 8x8 Inc (NYSE: EGHT), a leading integrated cloud communications platform, today announced rapid adoption of the 8x8 Voice for Microsoft Teams solution, surpassing more than 100,000 business users globally. The 8x8 direct routing solution provides organisations adopting Teams with enterprise-grade global telephony and other capabilities, further extending the Teams experience to enhance employee and customer experience. 8x8 also announced the latest 8x8 Voice for Microsoft Teams enhancements, including call recordings and presence sync.

Published in Market

Earlier this year, iTWire ran articles celebrating International Women's Day and Mother's Day, celebrating female leaders and entrepreneurs, and sharing the best advice received from mums respectively, and we're doing the same for fathers and men this September and November, starting with Father's Day 2021.

Published in Business IT

Delivers First Financially-Backed, Platform-wide 99.999% Global SLA Across Both UCaaS and CCaaS

COMPANY NEWS:  8x8, Inc.(NYSE: EGHT), a leading integrated cloud communications platform, today announced the first financially-backed, platform-wide 99.999 percent global uptime SLA across an integrated cloud UCaaS and CCaaS solution, setting a new industry benchmark for cloud communications reliability. 8x8 XCaaS (eXperience Communications as a Service), which is built on the resilient, secure and compliant eXperience Communications Platform, now offers an enhanced uptime guarantee for organisations requiring the highest levels of reliability across distributed offices and workforce.

Published in Market

Deploys 8x8 SMS API to Ensure Mobile App Security with One-Time Password (OTP) Multi-Factor Authentication

COMPANY NEWS: Cloud communications platform provider 8x8 (NYSE: EGHT) has announced that Coca-Cola Europacific Partners (CCEP) Indonesia is using the 8x8 CPaaS SMS API to provide distributors and retailers with a secure mobile experience for managing orders and deliveries.

Poly has been leading the way in office voice conferencing equipment for 25 years, but a picture tells a thousand words. Now you can bring business-class high-def video to your conferences, even if space is constrained, with the EagleEye Mini USB camera.

8x8 Voice for Microsoft Teams App Adds SMS, MMS and Fax Capabilities to Teams; Provides Teams Users with More Digital Communication Channels for Employee and Customer Engagement.

COMPANY NEWS: Cloud communications platform provider 8X8 has announced that the new 8x8 Voice for Microsoft Teams app has added Short Message Service (SMS), Multimedia Messaging Service (MMS) and fax capabilities to further extend the Teams experience for users.

COMPANY NEWS: Cloud communications platform provider 8x8 (NYSE: EGHT) has announced it has been named a Major Player in the IDC MarketScape: Worldwide Communications Platform as a Service 2021 Vendor Assessment, recognised for embedding CPaaS into its integrated cloud communications and contact centre platform.

Wednesday, 17 March 2021 11:41

8x8 launches Contact Center for Microsoft Teams

Cloud communications platform provider 8X8 has launched Contact Center for Microsoft Teams to deliver integrated customer engagement and global telephony direct routing that allows employees and contact centre agents to interact with customers from any Teams endpoint.

Published in Enterprise Solutions

Global cloud communications platform provider 8x8 has appointed former RingCentral marketing executive Amritesh Chaudhuri as Executive Vice President and Chief Marketing Officer.

Published in People Moves

Working from home – but how hard? Helping remote employees connect more effectively is a great way to improve productivity

GUEST OPINION by Brendan Maree, Vice President Asia Pacific, 8x8: So, how’s that remote working experiment working out for your business? It’s been a year now since the onset of the COVID crisis forced Australian businesses and organisations to shutter their offices and send employees home. In April and May of last year, almost a third of Australians workers were toiling in their home offices, according to Roy Morgan research.

Published in Guest Opinion

8x8 Open Channel Program Helps Partners Meet Strong Upmarket, Enterprise and Public Sector Demand for Cloud Solutions

COMPANY NEWS: 8x8 Inc( NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that it is experiencing strong channel momentum and growth driven by the 8x8 integrated cloud contact centre and communications product. 8x8’s channel-first strategy, centered around the global 8x8 Open Channel Program, is helping channel partners meet increasing demand for cloud solutions that allow mid-market, enterprise and public sector organisations optimise employee and customer engagement.

Customer engagement company Verint Systems and integrated cloud communications platform provider 8x8 have announced a partnership to bring integrated cloud workforce management applications and cloud contact centre to mid-market and enterprise businesses worldwide.

Published in Strategy
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