The new platform bundles the attributes of Reffind’s Employ, Engage and Educate products into one application, and includes the whole range of the company’s product capabilities, including job referrals, mobile surveys, video training, internal communications, as well as the emergency beacon, which it recently added to its portfolio.
Jamie Pride, co-founder and managing director, Reffind, said the company has released the single platform in response to feedback from customers, with many clients using multiple Reffind products together, rather than individually.
Pride said the new platform is designed to better fit customer use habits, and comes with a simpler pricing structure to reflect the added value customers will get from the new product bundle. Instead of paying for multiple products, customers will pay for the one platform.
“Employee experience is intrinsically linked to customer experience, and good customer experience is essential for companies to maintain a sustainable competitive advantage. The new Reffind platform offers businesses the full spectrum of tools with which to provide great employee experience and, as a result, great customer experience.
“Reffind’s mobile platform lets organisations better engage their workforce by opening direct communications to their employees, facilitating training and onboarding, boosting employee recognition and reward programs, and enabling employee feedback.
“The platform is now far more comprehensive and will better position Reffind in the market. We are leading the way in terms of changing the way employees communicate with their employees and how employees consume company information.”
Reffind says it is adopting a quarterly product release schedule to allow for feedback and to enhance the offering to fit with client needs.