Monday, 08 November 2021 13:43

Scott’s Refrigerated Logistics selects Nintex Promapp


Cold-chain logistics provider Scott’s Refrigerated Logistics is using Nintex Promapp to make its business processes consistent across its seven divisions.

The company serves more than 1000 food and beverage producers and supermarkets from 24 cold storage facilities around the country and its fleet of around 600 trucks and 450 rail containers.

“Ultimately, we want to ensure that we are aligned around one consistent process across all business activities to support visibility between different divisions, reduce manual and paper-based processes, and drive staff accountability,” said Scott’s business process manager Craig Lee.

Nintex will support us in this quest, equipping the business with capabilities to deliver process excellence across all the divisions and states we operate in helping enhance our customer-focused culture, ensuring that integrity and customer service remain the cornerstone of our success.”

The company has identified more than 100 processes that will be standardised on the Nintex Process Platform across seven functions, including customer service, pick-up and delivery, and time management.

Scott’s tapped Affinity Education Group’s experience with Nintex for the project. Although they operate in very different sector, both companies are owned by Anchorage Capital Partners.

“We could clearly see the benefits of Nintex within Affinity Education Group and concluded that we could also transform our business by leveraging the process management and automation capabilities of Nintex,” said Lee.

This will help support centrally-held processes which can be updated and shared with all key stakeholders, provide for one source of truth, as well as drive greater compliance and accountability across business divisions as diverse as human resources, commercial and fleet management.”

He added “Managers working with these new processes will enjoy the benefits of having one centralised, searchable source of truth where changes update automatically. By embracing new technologies such as Nintex, Scott’s Refrigerated Logistics will maintain our market leading position and refrigerated logistic provider of choice across Australia.

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Stephen Withers

Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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