Wednesday, 25 February 2015 13:04

Healthy start for NEC in Box Hill Hospital deployment


NEC has successfully implemented the core ICT infrastructure for Victoria’s newly opened $447.5 million redevelopment of Eastern Health’s Box Hill Hospital.

Through a partnership with the Victorian Government, NEC is playing a major role in the Box Hill Hospital project with partner company Cisco and ASCOM, SPOK and Wavelink to deliver a full integrated health care solution, including the design, procurement and implementation of the new building’s ICT network, telephone system and data centre.

NEC leads the two stage deployment at the hospital which will be completed over the next one and a half years.

As part of the redevelopment, Box Hill Hospital wanted to improve the interaction clients had with doctors, and to achieve this, it set out to enhance its capabilities with the introduction of a new Business Service Centre, which interfaces with critical functions at the hospital, such as ‘code blue’, patient enquiries and messaging.

The Business Service Centre serves as the central point for staff to report holiday leave, on-call schedules, duress and security incidents. The hospital also wanted to transition modernise messaging, which previously relied on an ageing system for paging.

To enhance internal communications at the hospital, NEC supplied a comprehensive digital display and signage system, including commercial displays, touchscreens and NEC Live digital communications software with embedded signage players.

NEC Commercial Panels have also been installed into each of the hospital’s new operating theatres to assist surgeons and theatre staff with screened detail of the undergoing operation. In addition, to enhance staff education and career development, all the training and teaching spaces at the hospital have implemented NEC large format touchscreens, giving staff a more collaborative interactive experience in their training environment.

And, the hospital’s internal digital communications are being driven by NEC Live, with staff updates displayed on NEC commercial displays throughout the new facility, including content around health and safety, directional signage, way finding, emergency messaging as well as integration into administration support with room bookings, queue systems and call centre data. 

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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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