Thursday, 09 August 2018 23:43

FIVE VIDEOS: PagerDuty Connect event showcases excellent customer success stories


Celebrating its one-year anniversary in the APJ region with an impressive 25% growth in customers, the Sydney leg of PagerDuty's Connect conference showcased the company's success, its customers' success, panel discussions and more.

PagerDuty. It's a digital operations management company, and it has announced that "demand for its platform across Australia and New Zealand has contributed to notable business growth in the region. Over the past year, the company has seen its APJ customer base grow by 25% and signed on 45% more users".

The company also hosted the Sydney leg of its PagerDuty Connect tour, which iTWire attended and captured in full on video, along with a video interview of two top PagerDuty executives, as well as a time-lapse of the event, all of which are embedded in this article.

Howard Wilson, chief commercial officer at PagerDuty, who is the executive video interview captured today, said of the news: "Demand for PagerDuty’s products and services is accelerating as digital has transformed the way organisations do business and interact with customers.

“Expansion in APJ is incredibly encouraging and our Sydney presence is a strong foundation to support the wider APJ region. Even with this strong growth, we aim to grow sustainably and stay true to our commitment to diversity in our teams and innovation in our products to ensure we support our partners and customers.”

A full description of the PagerDuty Connect agenda can be seen at the end of this article, so you can watch as played or fast forward to the section you want to see.

Let's start with Part 1 and Part 2 of the full PagerDuty Connect event, and then the video interview with Wilson and Jonathan Rende, senior vice-president, Product & Marketing at PagerDuty.

The article continues below these videos, please read on!

PagerDuty's "Asia Pacific Year One highlights" include:

  • Avoka,, Flight Centre, University of NSW, Deputy, Objective Software, Pronto Software, and Webjet are among some of the organisations who have started using the PagerDuty platform in the last 12 months.
  • Unveiled the PagerDuty channel program to accelerate opportunities within the partner ecosystem and expand market share. Since launching in May 2018, Avocado Consulting, CPT Global, Data#3, GLiNTECH, JDS Australia, Mantalus Consulting, Service Dynamics (NZ), SoftwareONE, Vibrato, Assurity Consulting (NZ), NaradaCode (Indonesia), QAssure (Singapore), Digital Stacks (Japan) & JIG-SAW (Japan) are among the partners already taking part in the program.
  • Expanded collaboration with Amazon Web Services (AWS) through the launch of PagerDuty on the AWS Marketplace, enabling AWS customers to purchase PagerDuty subscriptions more easily and quickly.
  • Expanded the local APJ PagerDuty Team to include marketing, channel, customer success, sales, solution consulting, and support roles.
  • Hosting the Sydney leg of its PagerDuty Connect road show to gather its rapidly growing ecosystem of ITOps and DevOps leaders, practitioners, partners, and industry experts for a day of learning.

Launched the PagerDuty Event Intelligence product, which suppresses “digital noise” by analysing both incoming digital signals and human response patterns while using automation to identify issues quickly, enabling teams to take action on critical software issues and opportunities. Local business Catalyst IT was one of the first customers globally to adopt PagerDuty Event Intelligence.

Here's PagerDuty's Event Intelligence video:

Abdullah Siddiqui, site reliability engineer at Xero, said: "As our business had scaled immensely, we recognised it was necessary to adopt a true global DevOps approach whereby everyone, from QA to engineers, were put on call to take part in managing the production environment, as well as dealing with incidents.

"PagerDuty enables us to balance our resources in multiple countries while ensuring the customer user experience stays optimal, resulting in overall improved company mean time to repair (MTTR).”

Globally, PagerDuty reports having "exceeded US$100 million in annual recurring revenue milestone through its award-winning products and ever-expanding portfolio of more than 10,000 customers".

PagerDuty reminds us that its platform "enables businesses to turn any digital signal into real-time insights and orchestrate action at scale, delivering better customer experiences".

Here's the time-lapse video of today's PagerDuty Connect 2018 event:

Here's the Agenda of PagerDuty Connect 2018: 

12:00 pm

Registration & Arrival Lunch in Technology Showcase

Join us for lunch and network with your peers, industry leaders and PagerDuty experts. Explore our technology partner capabilities and receive your organization’s Operational Health Score complimentary from Dr. On-Call (aka our Customer Success and Expert Services teams).

1:00 pm

Keynote Presentation: Introduction to Digital Operations Management & PagerDuty's platform for action

Learn about industry trends in Digital Operations and see our newest features in action. Catch an exclusive sneak peek of our Product Roadmap to see where we are headed.

Jonathan Rende, SVP Product & Marketing, PagerDuty

2:00 pm

Ladbrokes Customer Success Story

Alistair Roberts, Head of Technology Operations, Ladbrokes

2:10 pm

Cabcharge Customer Success Story

Massimo Bonato, Head of Technical Operations

George Salim, Product Owner, Cabcharge

2:20 pm

ING Direct Customer Success Story

Wesley Naidoo, Head of IT Infrastructure & IT Service Management, ING DIRECT Australia

2:30 pm

Customer Success Best Practices Panel : Xero, Avoka, REA Group

Learn how leading Asia Pacific businesses are transforming their digital operations management to orchestrate the ideal response, facilitate great customer experiences, increase team productivity & work/life balance, and focus on innovation.

Jeremy Emmett, Global VP Cloud Services, Avoka

Abdullah Siddiqui, Site Reliability Engineer, Xero

Javier Turégano Molina, Global Infrastructure and Architecture Manager, REA Group

Moderator - Howard Wilson, Chief Commercial Officer, PagerDuty

3:00 pm

Afternoon Tea in Technology Showcase

Network with your peers, industry leaders and PagerDuty experts. Explore our technology partner capabilities and receive your organization’s Operational Health Score.

3:30 pm

Incident Response Best Practices

Leading companies across the world trust PagerDuty for Incident Response.

This complimentary hour long, hands-on training is based off of our Incident Response Best Practices and provides valuable insights that will be immediately actionable!

Abhijit Pendyal, Enterprise Sales Engineer Asia Pacific, PagerDuty

4:30 pm

#bettertogether PagerDuty Partner Panel Discussion - Accelerating Digital Operations with Integration

Join executives from Dynatrace, Vibrato, SumoLogic, SignalFX and more to discuss how integrated DevOps toolchains are transforming Digital Operations Management.

Moderator - Kris Fagan, Channel and Alliances Director Asia Pacific, PagerDuty

William Tsoi, Principal Consultant, Vibrato

Simon Campbell, Channel & Alliances Director Australia & New Zealand, Dynatrace

Josh Richardson, Regional Sales Manager Asia Pacific, Sumo Logic

Penelope Feros, Account Executive, Cherwell

5:00 pm

Closing Remarks & Thank You

5:05 pm

Networking Reception & Technology Showcase

Enjoy a drink with the PagerDuty Executive Team, meet with our technology partners and network with your peers.

After a day of learning this is the ideal time to watch a demo or catch up with leading technologists from the region.

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Alex Zaharov-Reutt

Alex Zaharov-Reutt is iTWire's Technology Editor is one of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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