Tuesday, 29 July 2014 13:30

Efficiency gains for council with TechnologyOne deployment

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The City of Newcastle has completed the first stage of implementation of TechnologyOne’s OneCouncil solution, designed to deliver improve customer services and to support an internal drive for service efficiencies.

The first release of implementation is now complete with TechnologyOne financials, supply chain, human resource and payroll, and employee self service now live.

The Newcastle council is replacing disparate IT systems with the OneCouncil enterprise solution.

The City of Newcastle IT Manager Greg Brent said the council was running early versions of TechnologyOne financials, supply chain and enterprise content management (ECM) along with various other systems and chose to re-implement the full TechnologyOne enterprise solution “while adopting the proven processes of OneCouncil.”

“We needed to shift from a best of breed approach to an enterprise solution, in order to support the internal drive for more effective service delivery.

“We had a number of different corporate applications and a multitude of spreadsheets that were not designed to work together. This meant we were constantly implementing and managing a number of interfaces to facilitate end-to-end transactions across the disparate applications. Development and maintenance of these interfaces is time consuming and expensive with a less than satisfactory outcome.

“OneCouncil offered a single, integrated enterprise solution built on a single modern platform, with a consistent look and feel.  The preconfigured solution provides automated processes and reduces manual inefficiencies.

“By spending less time on making the different systems work together we will be able to focus on improved customer service. Once implementation is complete we have also forecast significant cost savings to the organisation by reducing licencing, ongoing management and support fees.

“We will use the new software as a platform to re-engineer our business processes and drive further improvements across Council.”

The second phase of the project will see the implementation of the remainder of the enterprise solution, including Enterprise Budgeting, Asset Management, Business Intelligence, ECM, Performance Planning, Property & Rating and a Customer Relationship Management module, between now and July 2015.

TechnologyOne Executive Chairman Adrian Di Marco said OneCouncil was developed in collaboration with more than 250 local governments to deliver proven practice business processes and accelerated implementations for customers.

“Our preconfigured solutions dramatically reduce implementation time, cost and risk and are continually relevant because we keep up to date with changing technology, legislation and business practices.

“As demonstrated by our long-standing relationship with The City of Newcastle, TechnologyOne customers benefit from a strong, continuing competitive advantage through an enterprise solution that adapts and evolves by embracing new technologies, concepts and innovation.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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