Tuesday, 07 July 2020 01:54

Origin Energy selects Amazon Web Services as preferred cloud provider


Energy retailer Origin Energy has chosen Amazon Web Services as its preferred cloud provider in a move aimed at driving its digital transformation and to improve overall customer experience.

Under the deal Origin has migrated more than 60% of its workloads to AWS, covering the majority of its mission-critical workloads including billing and customer care, energy trading, operations management, and its enterprise data lake.

AWS says the migration to will help Origin achieve its goal to operate 100% in the cloud and close all primary data centres by 2021.

Origin uses a full suite of AWS services, including data analytics, machine learning (ML), business productivity applications, compute, security, storage, and databases, to access greater insights, drive operational efficiency, and help deliver new services.

Since 2016, Origin has worked with AWS to launch new services to “improve and simplify the customer experience”, enabling customers to track their usage, manage bills and payments, and connect with customer service agents via the company’s website and mobile app.

AWS says the rollout of Origin’s new retail operating model with United Kingdom energy technology group, Octopus Energy, using its customer platform Kraken, is expected to help the company further improve customer service and reduce operating costs, and will run on AWS.

AWS says Origin is operating its core business more efficiently, reducing billing processing times by 30%, improving operational report run times by 84%, and reducing the cost of running technology infrastructure by 50%.

Origin trades electricity and gas with software built on AWS using serverless technology to provide the scale and reliability required for real-time spot markets to match the supply of electricity from power stations with consumption by households and businesses.

The migration to AWS complements a recent migration of Origin’s asset intelligence suite which collects data from Origin’s generation facilities, such as natural gas, solar, and wind power stations, to allow their support centre teams to use predictive analytics to identify potential maintenance or operational disruptions and run the assets remotely and securely from the cloud.

Origin is also working with AWS and other technology providers to deliver a cloud academy training and enablement program designed to provide employees with the skills needed to innovate with cloud and ML technologies. Origin will provide access to training for more than 500 employees, and aims to certify more than 100 by July 2020.

AWS says that through the Cloud Academy, employees will develop the skills needed to implement cloud technologies at scale, make better data-driven business decisions, and innovate new services to drive improved outcomes for consumers.

“As the sector continues to transition towards cleaner and smarter energy solutions for customers, the importance of technology to improve operational processes only grows,” said Nick Andrews, Group Manager for Cloud and Infrastructure for Origin.

“AWS provides us with access to the latest and best technology that helps us to accelerate our digital transformation and supports us to give our customers what they want, when they want it. Our focus on embracing digitalisation and innovation has led to a significant improvement in the functionality of our digital platforms and how our customers use them.”

“AWS is committed to help Origin leverage technologies such as data analytics and machine learning to digitise their operations and provide a better experience for customers,” said Karl Durrance, Director of Enterprise for AWS in Australia and New Zealand.

“Cloud skills play an increasingly important role in the workforce and Origin’s Cloud Academy program will not only provide a foundation that will accelerate the company’s own digital transformation, but help employees enhance their overall career potential.”

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