The new programme with TasTAFE will provide students with four months of direct work experience so they are work-ready upon completion.
CSC and TasTaFE designed the course specifically to suit an IT outsourcing environment and are now working to accredit the service desk-training courses.
As part of the TAFE course, Cert IV in IT Support, students will complete a work placement programme at a CSC Service Desk COE, with the aim of helping them deliver more value in the workplace sooner.
He said all graduates in the programme would be trained to a standard that a global IT outsourcing company would recruit for, and they would have translatable skills that could be used anywhere in the world.
“We are proud to partner with TasTAFE in an initiative that will shape the skills, experience and readiness of our future workforce. It will also help us continue to promote and enhance the calibre and skills of Tasmania’s technology workforce,” Nayagam said.
“Part of CSC’s mission in Tasmania is to further build relationships with local educational institutions to help upskill students in technology and prepare them for real-world working conditions.”
Kerryn Meredith-Sotiris, TasTAFE information technology education manager, says TasTAFE has worked closely with CSC to design and build a “truly innovative Service Desk Cert IV course”.
“Together we have established a framework to provide skills, experience and workplace knowledge to students undertaking this course. The course will equip graduates with the right skills to pursue their chosen career in the IT Industry.”
CSC’s Centre of Excellence was established in May 2015 to further advance its delivery capabilities across enterprise and government organisations and to build a diversified services platform for customers.
The centre went live and began taking service desk calls in December 2015.
“The Hobart COE continues to be a benchmark in CSC’s service desk offering, delivering a service culture has resonated strongly with customers, and achieving record customer satisfaction levels in the short time it has been operational,” Nayagam says.
The first course intake commenced on 25 July and will run until 16 December, with students participating in two weeks of preparation training at TasTAFE, followed by a week’s intensive workshop at CSC before supporting customers.