“Government organisations continue to be challenged with the appropriate level of interventions to respond and recover from the COVID-19 pandemic,” said Irma Fabular, senior research director at Gartner.
“Public health and safety measures, including vaccinating citizens are of paramount concern, which necessitate governments to continue to accelerate their digital transformation journey.”
The company said three segments would exceed overall growth, with expenditure on software, which includes application, vertical and infrastructure=specific applications, to grow the most.
“We are seeing innovative use of technology and data to control and respond to the pandemic, as well as provide financial and humanitarian assistance.”
Spending on devices is also expected to go up in 2021 as the public sector continues with remote work and hyper-connected public services.
“The COVID-19 pandemic exposed weaknesses in the ability of government organisations to quickly respond, scale and secure essential services,” said Fabular.
“Lessons learned from the responses by government organisations provide the impetus to increase resiliency and build for a stronger future for its citizens and businesses.”
Gartner said government budgets would be catered to addressing recovery and growth needs of communities and businesses in 2021.
Plus, investments to address digital equity and access to remote government services would be prioritised.