The deal sees Vertel channel partner Ondacomms teaming up with Vertel to formulating a solution using Push-to-Talk over cellular (PoC) to meet Grasshopper Environmental requirements provided on a mobile device, using both mobile cellular networks and Wi-Fi networks to communicate.
Operating across the great Sydney area and with bases in Arndell Park and the Blue Mountains - Grasshopper Environmental has supplied waste management services for over 40 years to construction, demolition & infrastructure industries, and commercial and industrial organisations, such as warehouses and manufacturing, nursing homes, medical institutions, restaurants and retail.
The Grasshopper Environmental fleet was fitted with Telo M5 in-vehicle mobile devices with the PoC application installed, with the dispatcher also using the mobile phone application to communicate with the fleet.
Ondacomms owner Gavin Jenkins said, “Grasshopper Environmental was not able to find a two-way radio system that could offer voice communications across a large area for its fleet”.
“When Ondacomms and Vertel introduced the PoC system to the Grasshopper Environmental team, it was quickly apparent that the advantages the system could provide far outweighed those of a standard two-way radio solution.”
Tony Hudson, commercial director, Vertel, said, “Working with Ondacomms, Vertel provided Grasshopper Environmental with a service to ensure its fleet would receive coverage across its entire area of operations with high quality communications. The PoC service also provided them with additional features making communication with drivers and non-vehicle staff simpler and more streamlined.”
Some of the additional features of the service include: portable, hand held devices for fleet vehicles; secure device management using MDM, application scalability to incorporate further features onto the devices, individual and group call capabilities and a phone application for non-vehicle staff that lets them remotely track fleet trucks and to communicate with drivers without being confined to their desk.
Ryan Noble, asset and driver manager, Grasshopper Environmental, said, “Grasshopper Environmental offers timely support and services to customers, so it’s essential to keep in touch with the fleet at all times regardless of whether a driver is within range of mobile service”.
“Using the PoC service provided by Ondacomms and Vertel, communication is now clearer between staff members. Dispatchers can quickly and easily advise job specifications, updates and changes, and can reach all drivers regardless of their location.
“Likewise, drivers can contact dispatch instantly to ask questions or provide updates. The PoC service provides Grasshopper Environmental with efficient and effective communication to meet customer and staff needs.”