Wednesday, 11 September 2019 11:37

Unisys’ facial image technology used for Qld smart driver licences

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IT solutions provider Unisys has been recontracted by the Queensland Department of Transport and Main Roads to provide facial image processing technology and services for the State’s smart card driver licence.

Under the multi-year agreement, Unisys will provide TMR’s new Facial Signature Image Processing system based on the Unisys Stealth (identity) multi-factor identity management and authentication solution.

Stealth(identity) automates the process of biometric enrolment – capturing biometric data used to authenticate identities – and provides configurable application programming interfaces to integrate biometric authentication across physical and digital channels, including mobile devices.

Unisys will also provide service desk support for the TMR’s existing fleet of facial image capture devices, case management software and, for the first time, deliver field services to support the department’s service centres across the State.

The solution will include a management dashboard to monitor device performance and usage and an alert if proactive action is required such as moving underused devices – and will also include facial image compliance software, facial image capture devices and signature capture devices.

Queensland was the first Australian state to introduce a smart card licence that uses biometrics to verify a person’s identity when applying for or renewing a driver licence, marine licence, industry accreditation or industry accreditation.

Unisys has worked with TMR since 2009, and during that time 4.5 million driver licence applications have been issued.

TMR’s Chief Information Officer Sandra Slater said Queensland had always been at the forefront of ensuring the highest standards associated with licence products.

“Our smart card licences are a very secure form of documentation, as they are hard to forge or alter,” Slater said.

“This helps reduce the risk of identity theft to Queensland licence holders and gives them confidence their personal licence information is being kept secure. By moving to Unisys’ Stealth (identity) modern image capture platform, we are ensuring the high standards are maintained into the future.”

Unisys says it will deliver the solution as a subscription-based service that enables faster roll-out of software updates across TMR’s service centres while reducing the department’s capital investment and internal costs.

No data is held by Unisys, and all personal data will continue to be retained within the Department’s secure systems.

“Identity theft is the top security concern for Queenslanders, with 62% of the state’s adults seriously concerned about the issue, according to the latest Unisys Security Index said Rick Mayhew, vice president and general manager, Unisys Asia Pacific.

“Queensland TMR will use Stealth(identity) to help prevent fake or fraudulent licences from being issued and protect citizens’ identities. At the same time, moving to a cloud-based subscription solution will help increase flexibility to reduce operational costs for the department.”

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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