Under the multi-year agreement, Unisys will provide TMR’s new Facial Signature Image Processing system based on the Unisys Stealth (identity) multi-factor identity management and authentication solution.
Stealth(identity) automates the process of biometric enrolment – capturing biometric data used to authenticate identities – and provides configurable application programming interfaces to integrate biometric authentication across physical and digital channels, including mobile devices.
Unisys will also provide service desk support for the TMR’s existing fleet of facial image capture devices, case management software and, for the first time, deliver field services to support the department’s service centres across the State.
Queensland was the first Australian state to introduce a smart card licence that uses biometrics to verify a person’s identity when applying for or renewing a driver licence, marine licence, industry accreditation or industry accreditation.
Unisys has worked with TMR since 2009, and during that time 4.5 million driver licence applications have been issued.
TMR’s Chief Information Officer Sandra Slater said Queensland had always been at the forefront of ensuring the highest standards associated with licence products.
“Our smart card licences are a very secure form of documentation, as they are hard to forge or alter,” Slater said.
“This helps reduce the risk of identity theft to Queensland licence holders and gives them confidence their personal licence information is being kept secure. By moving to Unisys’ Stealth (identity) modern image capture platform, we are ensuring the high standards are maintained into the future.”
Unisys says it will deliver the solution as a subscription-based service that enables faster roll-out of software updates across TMR’s service centres while reducing the department’s capital investment and internal costs.
No data is held by Unisys, and all personal data will continue to be retained within the Department’s secure systems.
“Identity theft is the top security concern for Queenslanders, with 62% of the state’s adults seriously concerned about the issue, according to the latest Unisys Security Index said Rick Mayhew, vice president and general manager, Unisys Asia Pacific.
“Queensland TMR will use Stealth(identity) to help prevent fake or fraudulent licences from being issued and protect citizens’ identities. At the same time, moving to a cloud-based subscription solution will help increase flexibility to reduce operational costs for the department.”