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Friday, 16 August 2019 01:59

Taysols delivers insights, reporting solution for NSW Department of Family and Community Services

Taysols delivers insights, reporting solution for NSW Department of Family and Community Services Image Stuart Miles,

Cloud and support services consultancy Taysols is partnering with the NSW Department of Family and Community Services (FACS) to deliver greater insights and reporting around the services to children, that the department supports, by improving the technology that delivers the insights to caseworkers and other important carers – delivering improved outcomes for the children.

Prior to the Taysols solution deployment, FACS had a case management system in place that was a decade old and difficult to navigate – and says that working with the system was taking time away from caseworkers’ ability to focus on the children, and the system “added little value”.

As part of the FACS ChildStory program, which places the child at the centre of their own care story, FACS says it required data warehouse improvements, reports and dashboards that would help report on and manage the various families and children that FACS assists.

It was therefore necessary to upgrade the corporate information warehouse (CIW) so that it could work seamlessly with Salesforce, which is the new case management system being used by FACS.

Taysols says it is working closely with the FACS team to create a solution that includes building reports and dashboards built in OBIEE, extract, transform, load (ETL) capabilities using Informatica, and a data warehouse based on Oracle – with the source data coming from Salesforce.

Mark Taylor, founder and director of Taysols, said, “Taysols is pleased to be part of this important project which, ultimately, is aimed at creating better outcomes for children in need. Access to better data and insights is an essential component of the ChildStory program, making the CIW mission-critical for FACS.

“The strong working relationship between Taysols and FACS is a crucial element of this project’s success. With Taysols’ focus on delivering high-quality outcomes, we’ve been able to help FACS evolve their team on the ground with ongoing support along with system analysis, development, testing and deployment.”

Taysols says the implementation was challenging, in part because the CIW project was run in parallel with the FACS implementation of the new source system - creating challenges because data warehouses normally rely on stable underlying data structures.

However, because the source system was being implemented at the same time, it meant the data structure was constantly evolving, which Taysols says had a flow-on effect to the ETL and data model development for the CIW.

Owen Griffiths, director of information management, Department of Family and Community Services, said, “FACS enjoys a strong working relationship with Taysols, which has seen the successful delivery of this project. It was important to work with an organisation highly experienced in OBIEE and data warehouse projects, and Taysols delivered a high-quality outcome. FACS continues to rely on Taysols for expertise focused on the delivery of CIW.”

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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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