Thursday, 09 April 2015 17:54

Optus renews contract with ATO Featured

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Optus has secured an extension of its managed services contract with the Australian Taxation Office (ATO) until June 2018.

Under the contract extension, Optus will continue to deliver all voice and data communications (mobile and fixed), contact centre and videoconferencing for the ATO.

Optus supports voice and data services connecting more than 20,000 ATO end users across more than 35 locations throughout Australia using the Optus network.

The ATO’s contact centre operations are supported by Optus voice authentication and unified communications - during the peak 2014 tax period (1 July – 31 October), the ATO managed approximately 6.2 million calls at an average of 69,000 calls per weekday on the Optus network.

John Paitaridis, Managing Director, Optus Business said “The Australian Taxation Office is one of our largest and most important customers, the extension of Optus’ contract demonstrates our proven ability to deliver managed ICT services to the scale, reliability and quality that the ATO and other leading Australian organisations require of their strategic partners.”

“As a customer-focused organisation the ATO needs to be able to connect with their customers seamlessly, especially in high demand times.

“We are delivering a large scale, enterprise-wide, multi-vendor environment tightly integrated to ATO’s core systems.

“We also provide the ATO with a range of project services from office relocations, to complex application development projects to support the ATO’s digital innovation programs.”

Paitaridis said Optus Business delivers ICT services to a number of Federal Government agencies including the Department of Agriculture, Fisheries and Forestry, and last month confirmed it was one of the first major telco and ICT providers to join the Federal Government’s Cloud Services Provider’s panel.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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