Under the contract extension, Optus will continue to deliver all voice and data communications (mobile and fixed), contact centre and videoconferencing for the ATO.
Optus supports voice and data services connecting more than 20,000 ATO end users across more than 35 locations throughout Australia using the Optus network.
The ATO’s contact centre operations are supported by Optus voice authentication and unified communications - during the peak 2014 tax period (1 July – 31 October), the ATO managed approximately 6.2 million calls at an average of 69,000 calls per weekday on the Optus network.
“As a customer-focused organisation the ATO needs to be able to connect with their customers seamlessly, especially in high demand times.
“We are delivering a large scale, enterprise-wide, multi-vendor environment tightly integrated to ATO’s core systems.
“We also provide the ATO with a range of project services from office relocations, to complex application development projects to support the ATO’s digital innovation programs.”
Paitaridis said Optus Business delivers ICT services to a number of Federal Government agencies including the Department of Agriculture, Fisheries and Forestry, and last month confirmed it was one of the first major telco and ICT providers to join the Federal Government’s Cloud Services Provider’s panel.