The Gold Coast located university selected Macquarie as the best fit to enhance its student experience, with the university planning to introduce services that will combine artificial intelligence (AI), sound and video recording to enable students to remotely complete exams at home, with the same or better quality of supervision they’d get in a traditional paper-based exam setting.
“Student experience is priority number one, and increasingly that is dependent on our technology and telecoms services,” said Marlon Sayer , Director IT Services, Bond University.
“Our previous provider was only that, a provider – whereas Macquarie is a partner that offers better support, engagement and doesn’t waste our time and resources with service delays or billing disputes. More importantly, better services mean we can focus on improving the experience for students by adopting new technologies and improving processes such as timetabling.”
Last year, Bond launched its high-performance esports Hub, devoted to competitive gaming, enabling its students to train at an elite level on campus.
The University has also been able to use cost savings from switching to Macquarie – around 15% or $2,000 per month – to provide free local and national calls to all students on all campus landlines.
“The nature of the organisation, particularly as a not-for-profit, is to channel any cost savings back into the student experience,” said Sayer.
“Free calls allow our students to stay in touch with loved ones and friends at home, a benefit highly-valued by our student community. It’s an important saving for the budget-conscious student.”
Other benefits Bond is experiencing through Macquarie include the elimination of outages which could impact students; lower risk in deploying new services through better monitoring capability; having a dedicated account manager; and no disruption to any services during the migration period.
“Universities that can demonstrate their ability to innovate and understand technology needs will provide a better learning experience and be favoured by students,” said Luke Clifton, Group Executive, Macquarie Telecom.
“Trying to do this with an outdated, inefficient and self-serving telco is impossible. Bond University has been able to inject new energy and resources into its student experience, further enhancing its reputation and modernising its communications to meet student needs.”