Wednesday, 20 September 2017 23:44

IP Australia adopts Pega robotic automation


Intellectual Property Australia has adopted Pegasystems’ robotic automation as part of a move designed to improve overall customer experience by automating business processes, significantly reducing time and costs associated with data entry.

IP Australia, an Australian government agency, administers IP rights and processes approximately 850,000 IP service requests per year, including more than 160,000 new applications for IP rights.

The agency will deploy Robotic Process Automation (RPA) with Pega Robotic Automation to allow it to complete many of these mundane data-entry tasks faster and more effectively.

According to Pega, the streamlined process will enhance service experiences and quality outcomes for IP Australia’s customers and, in addition, employees will be freed from routine tasks to complete more strategic initiatives, which the agency expects will also improve job satisfaction and tenure.

The deployment extends Pega’s partnership with IP Australia as it executes on its major business, information, communications, and technology transformation project Rights-in-One (RiO) Program.

As the first step, IP Australia previously adopted Pega Platform to maintain a seamless digital process for lodgement and processing of IP rights applications, and Pega says the addition of RPA infuses rapid automation to further enhance the agency’s broader digital transformation journey.

“We are very excited about our partnership with Pega and our use of advanced technology to streamline IP Australia’s processes,” said Rob Bollard, general manager, RiO Program and Business Futures, IP Australia. “By developing an innovative digital infrastructure, we are supporting business efforts, improving employee performance, and are able to better support our customers.”

“Government agencies must lead modernisation efforts to reduce costs and enhance service delivery to citizens,” said Luke McCormack, vice-president and managing director, Pegasystems, Asia Pacific.

“As one of Pega’s long-time government clients in Asia Pacific, IP Australia has been at the forefront of modernisation and automation within the region. We look forward to extending our partnership through the next stage of their transformation journey.”


26-27 February 2020 | Hilton Brisbane

Connecting the region’s leading data analytics professionals to drive and inspire your future strategy

Leading the data analytics division has never been easy, but now the challenge is on to remain ahead of the competition and reap the massive rewards as a strategic executive.

Do you want to leverage data governance as an enabler?Are you working at driving AI/ML implementation?

Want to stay abreast of data privacy and AI ethics requirements? Are you working hard to push predictive analytics to the limits?

With so much to keep on top of in such a rapidly changing technology space, collaboration is key to success. You don't need to struggle alone, network and share your struggles as well as your tips for success at CDAO Brisbane.

Discover how your peers have tackled the very same issues you face daily. Network with over 140 of your peers and hear from the leading professionals in your industry. Leverage this community of data and analytics enthusiasts to advance your strategy to the next level.

Download the Agenda to find out more


Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).



Recent Comments