Prior to the switch to Rimini Street, the government-funded Hearing Australia was focused on freeing up resources in its IT department to be able to address more strategic initiatives, but the organisation was also seeking a better support solution with faster response times as it undertakes digital transformation initiatives.
Hearing Australia’s mission is to provide world-leading research and hearing services for the wellbeing of all Australians, and the organisation operates in over 600 locations across Australia, providing government-funded hearing services for children, young adults up to 26, Aboriginal and Torres Strait Islander people, pensioners and veterans.
“Since our move to Rimini Street, we are achieving resolutions in a matter of hours. They have been very responsive and timely, which has led to faster resolution of any issues with our E-Business Suite application,” said Andrew Bakhsh, chief technology officer for Hearing Australia.
“Rimini Street has a dedicated team of support engineers in Australia who understand Australia-specific issues. For us, that was a huge reason as to why we moved to the company in the first place.”
Bakhsh said the transition to Rimini Street did not affect the day-to-day running of the organisation’s IT operations.
“It was painless and professional,” said Bakhsh. “Ultimately the move came down to us minimising our organisational risk. E-Business Suite is a critical application for our organisation, and Rimini Street’s follow-the-sun support ensures we can achieve resolutions to issues quickly.”
“Organisations such as Hearing Australia are finding ways to both lower costs and to maintain flexibility in the development and deployment of business-critical applications,” said Emmanuelle Hose, regional general manager, Australia and New Zealand, Rimini Street.
“With more resources available to them, Hearing Australia can look at new technology innovations to allow it to continue to provide innovative benefits to its community.”