Brennan IT says the addition of new clients comes after it has been investing heavily in developing its service model, and is now able to further tailor managed service offerings to find the right individual fit for organisations’ needs.
According to Brennan IT, it provides customers with industry-leading security as standard for all managed services clients along with a combination of “onsite and remote support, high-levels of automation for most end-user requirements, an advanced customer portal and reporting suite, and strategic advice and consulting that will enhance clients’ business operations”.
“This approach has previously only been available to the top of the enterprise market,” the company claims.
“Often these organisations are looking for a true partnership with someone who is able to meet their unique requirements and who can truly utilise best practice in relation to commercial models, SLAs, systems and processes.
“We are finding that many businesses are unhappy with their current providers and are looking for change. We can offer enterprise capabilities and governance without the corporate bureaucracy of a large Tier-1 provider. Our combination of maturity and dexterity, as well as history of serving unique organisations with distinct needs within the Australian market, is driving our success.”
Jeromy Joseph, chief information officer, Audi Australia and Volkswagen Group Australia, said of the new partnership with Brennan IT: “We wanted to engage a partner who could take our IT operations and support to a level where we can provide extended and modern IT support to our customers.
“We also wanted our IT team to be able to focus their time and skills on contributing to the value-adds to the business, more than operational topics. Brennan IT proposed the right solutions for us.”
Sims said, “Brennan IT’s strengths have always come from our focus on the individual customer, freeing them up to spend time on what’s important: their business. Our model is scalable and the expertise and experience that we bring make it a compelling option for organisations of all sizes. It also includes the flexibility to find the right operational and cost model for the individual client, all with the view to delivering brilliant outcomes.
“Brennan IT looks forward to continuing to develop this position as a leader in the managed services space, providing strategic advice and compelling solutions for organisations across Australia.”