Home Deals Promapp wins WA local government contract
City of Joondalup Western Australia City of Joondalup Western Australia

Western Australian local government Joondalup has selected cloud-based business process management software from Promapp to support its ongoing strategy for effective service delivery, business improvement and risk management.

The City of Joondalup, one of the largest local governments in Western Australia, has selected Promapp to replace a system which required manual resources.

The city also wanted to establish a central repository for all its processes with an automatic update regime to ensure processes were always current and, in addition, enhanced management of processes would provide greater ease in applying the requirements of ISO 9001:2015 in the Infrastructure Services Directorate.

Joondalup chief executive Garry Hunt said the city had been using software for a number of years to assist with documenting processes as part of its continuous improvement programme.  “While this software worked, it required manual resources and was time-intensive.”

“The City is recognised as a high performing organisation that continuously strives to improve the delivery of services to our community. As a result, we have a strong focus on internal process management and continuous improvement in line with the Australian Business Excellence Framework which the city follows as its leadership and management system.”

The selection of the Promapp solution followed a comprehensive market review and Hunt says it was based on several factors including its ease of use and its ability to engage with employees, and the availability on a variety of devices.

“Once Promapp is fully deployed later this year, we’ll also be able to link risks directly to actual activities in processes,” he said.

“Staff will be able to take greater ownership of risks and be better placed to monitor them via a notification dashboard and a live feed enabling the updating of risk and compliance records automatically. This will assist with improving effective risk management which remains central to our internal operations.”


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).


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