Home CRM NEC contracted to build new system to support apprenticeships

NEC contracted to build new system to support apprenticeships

NEC is to implement and host a new IT platform to improve the services provided to apprentices and their employers throughout Australia under a new contract with the federal Department of Education and Training.

The system - the Australian Apprenticeships Management System (AAMS) - is part of the Federal Government’s plan to improve support for employers and apprentices as well as streamline payments that are currently made through the legacy Training and Youth Internet Management System (TYIMS).

It’s expected that the system will create up to 29,000 contracts per month, and support approximately 100 different payment types, as well as process up to 135,000 transactions per month.

AAMS will replace TYIMS on 1 July 2016 and will support the recently launched Australian Apprenticeship Support Network (AASN).

Under the multi-year contract, NEC automate many of the manual and paper-based processes involved in administering apprenticeships in Australia, including registration, new claims lodgement and payment delivery.

NEC says its system will become a centre-piece to the government’s ability to deliver “exceptional service levels and an optimal service experience for apprentices and employers as they engage with the Australian Apprenticeships Incentives Programme and Trade Support Loans”.

The new hosted platform, based on Microsoft Dynamics CRM and Oracle Process Automation, will become the central store for contracts and other employer, apprentice and network provider information. Additionally, the new solution will allow apprenticeship network providers to engage with apprentices and employers while also tracking their progress.

“NEC Australia is extremely pleased and excited to have been chosen to deliver the new system,” said Chris Korte, Director of Sales at NEC Australia.

“This is a critical and incredibly complex solution that will need to interface seamlessly with some of the largest government IT systems in Australia, including Centrelink and the Australian Taxation Office. AAMS will also support a vast network of interfaces between the Federal, State and Territory Government systems including training.gov.au, the Australian Business Register and Australia Post.

 “Most importantly, NEC Australia has proven its application development credentials having successfully delivered and managed other related systems at State Government level. NEC’s approach will deliver a system that will offer dramatic improvements in efficiency to all key stakeholders through richer capabilities designed to build an online support network for providers to improve the services delivered to employers and apprentices throughout Australia.”


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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).