To underline the point about complexity, the survey found that a single Web or mobile transaction was now crossing an average of 35 different technology systems of components compared to 22 five years ago.
The survey covered 200 CIOs from the US; 100 each from the UK, France, Germany and China; and 50 each from Singapore, Australia, Brazil and Mexico.
The reason behind the increasing complexity was the adoption of new technologies; but despite this, the trend was towards more complexity, with 53% of the CIOs interviewed planning to deploy even more technologies in the next 12 months.
The survey found that IT teams were now spending about 29% of their working hours dealing with problems pertaining to digital performance, costing their employers US$2.5 million a year.
In Australia, the figures were higher: 33% of time (the highest among all) was spent dealing with problems and the cost was about US$2.36 million annually.
Four-fifths (81%) of the survey participants hoped to sort out the mess using artificial intelligence with a slightly bigger percentage (83%) either in the process of deploying the technology or planning a deployment in the next 12 months. For Australia, these figures were 80% and 74% respectively.
“Today’s organisations are under huge pressure to keep-up with the always-on, always connected digital economy and its demand for constant innovation,” said Matthias Scharer, vice-president of Business Operations at Dynatrace.
“As a consequence, IT ecosystems are undergoing a constant transformation. The transition to virtualised infrastructure was followed by the migration to the cloud, which has since been supplanted by the trend towards multi-cloud. CIOs have now realised their legacy apps weren’t built for today’s digital ecosystems and are rebuilding them in a cloud-native architecture.
"These rapid changes have given rise to hyper-scale, hyper-dynamic and hyper-complex IT ecosystems, which makes it extremely difficult to monitor performance and, find and fix problems fast.”
The survey also pinpointed challenges that organisations find most difficult to overcome as they transition to multi-cloud ecosystems and cloud native architecture. Key findings:
- About 76% of CIOs say multi-cloud makes it especially difficult and time-consuming to monitor and understand the impact that cloud services have on the user-experience;
- About 72% are frustrated that IT has to spend so much time setting up monitoring for different cloud environments when deploying new services;
- About 72% say monitoring the performance of micro-services in real-time is almost impossible;
- About 84% say the dynamic nature of containers makes it difficult to understand their impact on application performance; and
- Maintaining and configuring performance monitoring (56%) and identifying service dependencies and interactions (54%) are the top challenges CIOs identify with managing micro-services and containers.
The full report can be downloaded here after free registration.