Tuesday, 07 December 2021 11:31

Bendigo and Adelaide Bank automates its operations with EncompaaS cloud platform


Bendigo and Adelaide Bank has picked the EncompaaS cloud platform to automate its regulatory and business governance obligations for electronic documents.

Using the EncompaaS platform, the Bendigo and Adelaide Bank will be able to automatically manage its obligations within its Microsoft cloud-based environment. This will strengthen the bank’s governance, compliance, and security, and will further improve productivity and business agility.

By consolidating and centralising its electronic records in the new M365 environment, Bendigo and Adelaide Bank expects to strengthen controls to ensure customer information is stored, used only for the specific purposes intended, and retained only for as long as required.

EncompaaS uses artificial intelligence, machine learning, and automation, which the bank can leverage to discover, analyse, enrich, and manage its electronic documentation at scale and adhere to its governance policies.

EncompaaS will also support fraud management by preventing the unintended deletion of records and providing detailed audit trails.

The EncompaaS implementation will emphasise auto classification, removing the need for the bank’s team members to manually classify documents, which will make the process faster, more accurate and improve overall compliance.

EncompaaS’s metadata enhancement capabilities will also round out the migration of records into the Microsoft 365 environment by recognising and extracting key customer identifiers and other metadata from the original documents—something not previously possible with standard migration tools, EncompaaS claims.

“At Bendigo and Adelaide Bank, innovation is at the core of everything we do, so as to ensure we remain relevant in the eyes of our customers,” comments Bendigo and Adelaide Bank chief information officer Andrew Cresp.

“Our technology and transformation strategy are centred around reducing complexity, building digital capability, and delivering new services for our banking customers. This strategy is helping us simplify and optimise our business by allowing us to use automation and digitisation to drive value from our technology investments,” says Cresp.

“The EncompaaS compliance platform will greatly increase Bendigo and Adelaide Bank’s ability to understand, manage and analyse its customer data, which in turn, will allow the Bank to further streamline and tailor its service offerings to better meet our customers’ specific needs,” adds Cresp.

“Bendigo and Adelaide Bank demonstrate the innovative and forward thinking required to get ahead of the information governance curve in a digital world,” concludes EncompaaS CEO Jesse Todd.

“Our goal is to help organisations discover, understand and enrich their content so they can inform decisions and strategy in real time, and meet their broader obligations more easily, not just records management.”

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