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Google Drive on the blink after Windows app update fails

Google Drive users on Windows have been unable to use the service since early this morning AEDT, after the Drive app for the platform crashed following a software update that went wrong.

Google said on its app status page: "We're aware of a problem with Google Drive affecting a significant subset of users. The affected users are able to access Google Drive, but are seeing error messages and/or other unexpected behaviour."

Users were unable to access their files using the Windows desktop client for Drive but the Web interface was working.

Using the client resulted in an error message, "Sorry, Backup and Sync needs to quit", according to the app status page messages.

About 9am AEDT, this message was posted: "Google Drive service has already been restored for some users, and we expect a resolution for all users within the next 12 hours. Please note this time frame is an estimate and may change.

"We are deploying an updated client now. The Windows client will automatically update with this fixed version within the next 12 hours."

It added that affected users could also download the updated version of the client from this site, adding that affected Windows 10 users may need to sign in to their Google account within the client.

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Sam Varghese

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A professional journalist with decades of experience, Sam for nine years used DOS and then Windows, which led him to start experimenting with GNU/Linux in 1998. Since then he has written widely about the use of both free and open source software, and the people behind the code. His personal blog is titled Irregular Expression.