Author's Opinion

The views in this column are those of the author and do not necessarily reflect the views of iTWire.

Have your say and comment below.

Monday, 30 July 2012 06:23

An IT Bill of Rights for End Users


Last week I wrote about the victory of the end users.

I wrote about how the balance of power in the IT industry over the last 30 years or more, since PCs became widely used in business, has shifted decisively in favour of end users – people who use computers for their work, rather than people who manage them on behalf of the organisation.

The current debate over bring-your-own-device computing is the latest manifestation of this. IT exists to serve users and to help them do their jobs. It has no other purpose. Those fighting this trend are on the wrong side of history.

My article elicited an interesting response from Claire Hosegood, PR flack (director, external communications) for Unisys. She sent me a Unisys “IT Bill of Rights for End Users”, which I reproduce in full below.

It is based on the US Bill of Rights (as many can attest, we lack such a document in Australia). It’s an articulate exposition of what IT departments should be doing to support end users.

1.Freedom on Information – T he People shall have the freedom to create and store data once and access it anywhere through any device without threat of security breach.

2.Right to “bare arms” – The People shall have the right to “bare arms” — that is, not to be burdened by carrying multiple, redundant devices such as a corporate laptop, a corporate smartphone, a personal smartphone, etc.

3.Freedom of religion – The People shall not be encumbered in acquiring devices using Apple, Android, Windows or other technologies to which they have a religious attachment.

4.Freedom from unlawful search and seizure – The People’s personal data must be safeguarded when they are using their personal devices for company activities.

5.Right to ‘plead the fifth’ – The People shall not be required to report their identity unnecessarily. They should be able to log in once and use that single sign-on for all their work activities.

6.Right to a speedy resolution – When the People have problems with their mobile devices, they have the right to speedy and remote resolution of their problems. The service desk that supports them should proactively identify and fix potential problems unseen and unheard, with minimal need for input from the People.

7.Freedom of association – The People shall have the right to use social tools to enhance internal collaboration and customer service.

8.Prohibiting cruel and unusual punishment – The People shall not have to succumb to painful, unattractive user interfaces or out-of-date enterprise applications. The People should have access to regular updates that ensure efficient and fast access to critical information and services.

9.Freedom of expression – The People shall have the freedom to easily publish and share innovative and creative ideas with others in their workgroup, geography or company.

10.Freedom of choice – The Enterprise shall devolve upon the People the right to choose for work the form factor — smartphone, tablet, laptop — or software tool that they deem makes them most productive.

The Unisys IT Bill of Rights for End Users sums up neatly the responsibilities of the IT department. It’s not about technology, it’s about people.

Subscribe to ITWIRE UPDATE Newsletter here


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Graeme Philipson

Graeme Philipson sadly passed away in Jan 2021 and a much valued senior associate editor at iTWire. He was one of Australia’s longest serving and most experienced IT journalists. He is the author of the only definitive history of the Australian IT industry, ‘A Vision Splendid: The History of Australian Computing.’He was in the high tech industry for more than 30 years, most of that time as a market researcher, analyst and journalist. He was founding editor of MIS magazine, and is a former editor of Computerworld Australia. He was a research director for Gartner Asia Pacific and research manager for the Yankee Group Australia. He was a long time weekly IT columnist in The Age and The Sydney Morning Herald, and is a recipient of the Kester Award for lifetime achievement in IT journalism. Graeme will be sadly missed by the iTWire Family, Readers, Customers and PR firms.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News