Tuesday, 20 March 2018 10:30

Telstra, Microsoft partner on cloud voice services launch Featured

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Telstra and Microsoft have jointly launched cloud voice services in Australia with the delivery of Telstra Calling for Office 365.

The two companies formally launched the service on Tuesday with more than 30 "Early Adopters" already using Telstra Calling for Office 365, and 200 customers taking part in a preview programme over the last six months.

According to Michelle Bendschneider, executive director of Global Products, Telstra, interest in the product has been very strong.

Bendschneider says customers and partners taking part in the early adopter programme are realising the benefits of moving their voice services to the cloud, with members of the trial group saying it empowers their employees to adopt a truly modern way of working.

According to Bendschneider, employees want to connect in lots of different ways, but without the hassle of disparate systems.

“We are always looking for ways we can make it easier for our customers to connect. Telstra Calling for Office 365 brings the full scope of Office 365’s cloud productivity and collaboration apps — including video conferencing and meeting broadcast capabilities — alongside Telstra voice calling. By combining what have traditionally been separate collaboration channels, we’re helping to increase productivity while simplifying the experience for employees,” she said.

"We’re able to offer this unique solution for our customers thanks to our close partnership with Microsoft and deep mobility and connectivity expertise. It’s a great example of how we’re innovating from our core to deliver brilliant customer experiences – a perfect illustration of what a telco of the future looks like.”

Rachel Bondi, chief operating officer, Microsoft Australia, said, “We’re excited to be partnering with Telstra to bring this pure cloud offering to our customers in Australia and enabling all components of our modern workplace solution with the addition of voice services.

“Telstra Calling for Office 365 is a unique solution to enable cloud voice within Office 365 and is testament to the strong partnership our two organisations have built over many years.”


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Peter Dinham

Peter Dinham - retired in 2020. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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