Monday, 25 May 2020 10:26

Optus sets up Webex Contact Centre along with Cisco

Optus sets up Webex Contact Centre along with Cisco Courtesy Optus

Singtel Optus has launched a Webex Contact Centre in collaboration with network provider Cisco, providing its business customers with a cloud-based contact centre solution.

The Optus centre is the first in the region, a statement from the telco claimed.

The new centre complements Optus’ end-to-end Cisco Collaboration Suite which includes Webex Meetings, Webex Teams and Webex Calling.

“Australian businesses today demand more flexibility, agility and integration in their contact centre and collaboration solutions," said Deon Liebenberg, Optus Business vice-president of Product Innovation.

"With increased remote working practices driving enterprise to accelerate its move from traditional on-premise to cloud-based solutions, Optus is continuously investing in the latest available cloud technologies and capabilities.

“In today’s world, customers must be an organisations’ number one priority.

"Businesses cannot afford to deliver a poor contact centre service and with Webex Contact Centre by Optus, our Australian customers can take full advantage of the opportunities offered by cloud-based services and improve overall customer satisfaction and retention rates, along with agent performance and productivity."

“Cisco is the first vendor to provide a fully integrated cloud collaboration platform which includes Calling, Contact Centre, Teams and Meetings capability, all four of which form up our Webex solutions platform,” said Jamie Romanin, head of Global Contact Centre, Experience Management and Calling, Cisco APJC.

“We are pleased to count Optus as our first Service Provider for Contact Centre in Australia. Our 20-year partnership will help more Australian companies accelerate their journey to cloud, by tapping into the global, scalable and reliable Webex collaboration and contact centre platforms.”

Liebenberg added: "As Cisco’s largest contact centre solutions provider in Australia, with more than 20,000 managed agent seats, we view Webex Contact Centre by Optus as a key milestone in our solution set and look forward to bringing Cisco’s latest contact centre capabilities to our customers.”

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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