The Optus centre is the first in the region, a statement from the telco claimed.
The new centre complements Optus’ end-to-end Cisco Collaboration Suite which includes Webex Meetings, Webex Teams and Webex Calling.
“Australian businesses today demand more flexibility, agility and integration in their contact centre and collaboration solutions," said Deon Liebenberg, Optus Business vice-president of Product Innovation.
“In today’s world, customers must be an organisations’ number one priority.
"Businesses cannot afford to deliver a poor contact centre service and with Webex Contact Centre by Optus, our Australian customers can take full advantage of the opportunities offered by cloud-based services and improve overall customer satisfaction and retention rates, along with agent performance and productivity."
“Cisco is the first vendor to provide a fully integrated cloud collaboration platform which includes Calling, Contact Centre, Teams and Meetings capability, all four of which form up our Webex solutions platform,” said Jamie Romanin, head of Global Contact Centre, Experience Management and Calling, Cisco APJC.
“We are pleased to count Optus as our first Service Provider for Contact Centre in Australia. Our 20-year partnership will help more Australian companies accelerate their journey to cloud, by tapping into the global, scalable and reliable Webex collaboration and contact centre platforms.”
Liebenberg added: "As Cisco’s largest contact centre solutions provider in Australia, with more than 20,000 managed agent seats, we view Webex Contact Centre by Optus as a key milestone in our solution set and look forward to bringing Cisco’s latest contact centre capabilities to our customers.”