Tuesday, 06 October 2020 18:31

Optus Business scores five contracts worth $233m with ATO Featured

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Optus Business scores five contracts worth $233m with ATO Image by Peggy und Marco Lachmann-Anke from Pixabay

The Australian Taxation Office has signed five managed network services contracts with Optus Business, a division of Singtel Optus, Australia's second biggest telco, with each to run for three years initially, with the option of being extended thrice for two years at a time. The total value of the contracts is $233.32 million.

In a statement, the company said it would deliver all fixed and mobile voice, mobile data including bulk SMS, unified communications and collaboration, contact centre and network management services on behalf of the ATO.

Optus Business managing director Chris Mitchell said: "The nature of service bundles awarded to Optus highlights that ATO is looking to Optus to build value on top of the network.

"These higher value-adding services enable the ATO to speak to their customers, employees and other stakeholders, and to enable secure communication in and between applications and devices.

"Optus feel privileged that the ATO has selected Optus to continue to provide these critical services that underpin the day to day operations of the ATO on which so many people rely."

The company pointed out that the ATO's contact centre operation were among the most advanced, with call volumes as high as 100,000 a day.

Optus Business said these operations were enabled through advanced call routing, an award-winning digital agent ("Alex") and the biggest pool of voice biometric data to deliver enhanced outcomes for ATO customers and reduce fraudulent activity.

"As a key partner and contributor to ATO's technological transformation journey over the last 10 years, Optus has celebrated ATO's many successes and advances. These new contracts will allow Optus to continue supporting ATO in its ongoing innovation," said Mitchell.

Highlighting the tax office's increased emphasis on cyber security, he added: "Information privacy, system security and scam prevention were central to our many discussions during the process.

"The ATO and Optus Business will continue to focus on security as a core component to the ongoing design and delivery of services to ensure the continuous protection of the ATO, its data, and its interactions with Australian citizens and businesses.

"The ATO's decision is yet a testament of Optus' transition from a traditional telecommunications carrier to a modern technology provider with the ability to build and deliver value on top of the network."


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Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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