Wednesday, 06 May 2020 20:23

Optus Business launches voice calling service using Microsoft Teams


Optus has launched a voice calling service that enables external phone calls using Microsoft Teams.

Underpinned by Microsoft’s Direct Routing technology and Azure Cloud platform, Microsoft Teams Calling with Optus if designed to provide Australian businesses a complete collaboration experience that leverages Optus’ enterprise-grade Evolve Voice capability and Microsoft Teams’ comprehensive collaboration features.

“As more Australians transition to remote working, this reliable and secure unified communications solution offers businesses the flexibility to use Microsoft Teams not only for real-time inter-team collaboration, but as a fully-fledged enterprise phone system using the Optus network,” said Deon Liebenberg, Optus Business Vice President Product Innovation.

“Optus is committed to keeping Australians connected and our partnership with Microsoft provides enterprises with a powerful tool that can combine their internal and external communications into one system.”

Rachel Bondi, Chief Partner Officer One Commercial Partner, Microsoft Australia said: “Our partnership with Optus provides organisations access to an advanced, unified user experience that brings an enterprise-grade phone system, conversations, content, and apps together in one digital hub.

“With remote workforce activity the new normal, we’ve seen Microsoft Team usage dramatically increase to over 75 million daily active users globally. By combining Optus’ premium network with Microsoft Teams, we’re now able to give customers a comprehensive platform for all their secure communication and collaboration needs.”

Optus says it will provide a complete end-to-end professional and managed service to support customers in the planning, design and implementation to ensure a successful adoption.

“By providing both inbound and outbound voice calling capabilities via Microsoft Teams, we are able to help customers simplify their infrastructure, consolidate suppliers, reduce costs and gain a comprehensive unified communications toolset,” Liebenberg concluded.

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Peter Dinham

Peter Dinham - an iTWire treasure is a mentor and coach who volunteers also a writer and much valued founding partner of iTWire. He is a veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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