Veridian’s rich experience and expertise working with complex, integrated environments augment Nexon’s contact centre and unified communications offering to deliver a comprehensive suite of customer experience management services across any cloud, Nexon says.
“Our services are continuously evolving to meet customer needs and to reduce the complexities our customers face with platform integration and adoption of digital technologies. Veridian Solutions strengthens our ability to deliver seamless experiences across the omnichannel with strong expertise in AI-driven capabilities, automation, workforce engagement management, and custom developed solutions” added Assaf
Veridian has developed a range of sophisticated and easy-to-use tools to manage contact centre platforms enabling faster and accurate system configuration, advanced reporting, and integration supporting call recording, virtual hold, and workforce management.
“Veridian’s rich experience servicing some of Australia’s largest contact centre organisations, investment in innovation, dual-carrier partnerships, and 24/7 support model will expand Nexon’s unified communications and collaboration offering and capabilities. Also, their recent investment in a dedicated cyber security practice complements the rest of Nexon’s managed security services offering,” said Assaf.
“We are excited to unlock the full potential the two organisations offer by coming together. Our combined capabilities will provide both our customers and staff more value and opportunity across a suite of end-to-end managed services that we don't offer today,” said Veridian Solutions general manager Jason Hewett.
“Together we will help our clients accelerate and secure transformation across any cloud, powering intelligent operations, optimisation, and conversations across their organisation” added Jason Hewett.
Nexon said that this announcement comes just after a series of acquisitions made by Nexon including CSA and Equate technologies demonstrating the organisation's commitment to evolving its service portfolio while delivering integrated, managed, and end-to-end technology solutions.
This first appeared in the subscription newsletter CommsWire on 13 September 2021.