Monday, 20 September 2021 10:34

Nexon Asia Pacific acquires Veridian Solutions

By
Nexon Asia Pacific CEO Barry Assaf Nexon Asia Pacific CEO Barry Assaf

Nexon Asia Pacific announced the acquisition of Veridian Solutions, a provider delivering integrated customer engagement and unified communications solutions to mid-market and enterprise customers across Australia.

Veridian’s rich experience and expertise working with complex, integrated environments augment Nexon’s contact centre and unified communications offering to deliver a comprehensive suite of customer experience management services across any cloud, Nexon says.

“Veridian’s strong system integrator capabilities will strengthen our proposition, supporting our customer's end-to-end digital transformation initiatives,” said Nexon Asia Pacific CEO Barry Assaf.

“Our services are continuously evolving to meet customer needs and to reduce the complexities our customers face with platform integration and adoption of digital technologies. Veridian Solutions strengthens our ability to deliver seamless experiences across the omnichannel with strong expertise in AI-driven capabilities, automation, workforce engagement management, and custom developed solutions” added Assaf

Veridian has developed a range of sophisticated and easy-to-use tools to manage contact centre platforms enabling faster and accurate system configuration, advanced reporting, and integration supporting call recording, virtual hold, and workforce management.

“Veridian’s rich experience servicing some of Australia’s largest contact centre organisations, investment in innovation, dual-carrier partnerships, and 24/7 support model will expand Nexon’s unified communications and collaboration offering and capabilities. Also, their recent investment in a dedicated cyber security practice complements the rest of Nexon’s managed security services offering,” said Assaf.

“We are excited to unlock the full potential the two organisations offer by coming together. Our combined capabilities will provide both our customers and staff more value and opportunity across a suite of end-to-end managed services that we don't offer today,” said Veridian Solutions general manager Jason Hewett.

“Together we will help our clients accelerate and secure transformation across any cloud, powering intelligent operations, optimisation, and conversations across their organisation” added Jason Hewett.

Nexon said that this announcement comes just after a series of acquisitions made by Nexon including CSA and Equate technologies demonstrating the organisation's commitment to evolving its service portfolio while delivering integrated, managed, and end-to-end technology solutions.

This first appeared in the subscription newsletter CommsWire on 13 September 2021.


Subscribe to ITWIRE UPDATE Newsletter here

GRAND OPENING OF THE ITWIRE SHOP

The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.

ENTER THE SHOP NOW!

INTRODUCING ITWIRE TV

iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the iTWire.com site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.

SEE WHAT'S ON ITWIRE TV NOW!

BACK TO HOME PAGE
Chris Coughlan

A versatile technology executive with extensive experience in most disciplines and technologies in the Information and Communications Technologies sector. Roles have encompassed general management, product management, business development, sales management, industry marketing, operations management, research and development, business case development, market research and forecasting, regulatory, strategy management, solution development, major project construction, process design and management, technology and management consulting, and engineering.

Share News tips for the iTWire Journalists? Your tip will be anonymous

WEBINARS ONLINE & ON-DEMAND

GUEST ARTICLES

VENDOR NEWS

Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News

Comments