A statement from Ericsson said the three-year deal would see Airtel launch the Ericsson Operation Engine this year. Ericsson would use the latest automation, machine learning and artificial intelligence technologies to improve Airtel’s mobile network performance and customer experience and also manage the Indian telco's network operations centre and field maintenance activities country-wide.
It said Ericsson would also provide network optimisation services, combining multi-vendor networks expertise with its state-of-the-art machine learning/AI-enabled cognitive software suite. This is claimed to be able to deliver a better customer experience and ensure a superior return from Airtel’s deployed network assets.
The deal is an extension of the 25-year partnership between the two companies.
"We are confident these new technologies will enable us to serve the emerging data requirements of customers in a digitally connected India.”
Nunzio Mirtillo, head of Ericsson South-East Asia, Oceania and India, said: “Ericsson Operations Engine consolidates our position as the industry leader in network managed services.
"With more than 300 global contracts, Ericsson has proven capabilities in managing and operating multi-vendor and multi-technology networks.
"This agreement demonstrates the continued confidence in our products and end-to-end solutions in Bharti Airtel’s network and IT operations."
The partnership between the two companies has spanned 2G, 3G and 4G provision and, more recently, live 5G trials.