Monday, 03 February 2020 11:04

Dubber, Telstra ink deal on call recording services Featured

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Australian-listed call recording platform provider Dubber has signed an agreement with Telstra to enable Telstra customers to access Dubber’s Call Recording and Data Capture Platform for business telephony and mobile.

Under the agreement,eligible Telstra customers with one or more of Telstra products will soon be able to subscribe to the Dubber (ASX:DUB) platform and call recording services. Those products are:

  • Telstra Liberate, an industry leading fixed-mobile convergence (FMC) solution which natively integrates Unified Communications and Collaboration (UC&C) + Mobile service
  • Telstra IP Telephony (TIPT), a cloud collaboration service that offers a complete UC solution for medium to large enterprise customers. TIPT supports a range of communications including IP voice, video conferencing, mobility, presence, collaboration and unified messaging.
  • Telstra SIP Connect, a service that allows customers to retain in-place legacy systems over an IP infrastructure

“We are delighted to be announcing our agreement with Telstra today and believe it will enable the full expression of the capability of the Dubber Platform,” said Steve McGovern, CEO, Dubber.

“By providing call recording extensively on both Unified Communications and mobile networks, Telstra business customers of all sizes will be able to provide call recording, data capture, advanced analytics and AI throughout their entire organisation.”

“We believe this agreement with Telstra effectively ’democratises’ call recording, at cloud scale, beyond the traditional domain of contact centres, to any and all business users.

“We believe this agreement will usher in a whole new class of services for call recording, delivered via SaaS, for compliance, business insights and AI services that were never before possible,” McGovern concluded.

McGovern said early adoption will be available for existing customers on the Telstra services by contacting Dubber.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

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