Monday, 25 October 2021 08:56

Cyara recognises Optus as top ANZ/APAC partner at 2021 CXellence Awards

Optus enterprise vice president delivery Danny Price Optus enterprise vice president delivery Danny Price

Cyara announced the recipients of the 2021 Cyara CXcellence Awards, also known as the Smileys – an annual award program recognising Cyara customers and partners that have demonstrated exemplary commitments to customer experience (CX) and DevOps best practices and innovations.

Cyara says that Optus received the top award as the Top ANZ/APAC Partner for the 2021 CXellence Awards due to Optus’ strategic commitment to Cyara in a variety of ways including:

  • Fully productising Cyara within its customer experience business portfolio, enabling Cyara to be made available to customers as a complete Optus service, delivered, managed and billed by Optus;
  • Utilising Cyara’s solutions internally to ensure that Optus is delivering positive experiences for all of its clients;
  • Having more than 10 Optus employees trained and certified on Cyara within the last 12 months, demonstrating excellent commitment towards achieving technical excellence with Cyara’s technology.

“Optus is delighted to receive this award and feel it’s proof of our commitment to customer experience,” said Optus enterprise vice president delivery Danny Price.

“Optus supports Australia’s biggest contact centres, meaning that through partners like Cyara we can offer cloud solutions underpinned with automation that allow our clients to respond to their customers’ needs at scale, and when its needed the most. As an organisation’s contact centre is often the first point of engagement for their customers – getting this right is critical.”

This first appeared in the subscription newsletter CommsWire on 18 October 2021.

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Chris Coughlan

A versatile technology executive with extensive experience in most disciplines and technologies in the Information and Communications Technologies sector. Roles have encompassed general management, product management, business development, sales management, industry marketing, operations management, research and development, business case development, market research and forecasting, regulatory, strategy management, solution development, major project construction, process design and management, technology and management consulting, and engineering.

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