- Fully productising Cyara within its customer experience business portfolio, enabling Cyara to be made available to customers as a complete Optus service, delivered, managed and billed by Optus;
- Utilising Cyara’s solutions internally to ensure that Optus is delivering positive experiences for all of its clients;
- Having more than 10 Optus employees trained and certified on Cyara within the last 12 months, demonstrating excellent commitment towards achieving technical excellence with Cyara’s technology.
“Optus is delighted to receive this award and feel it’s proof of our commitment to customer experience,” said Optus enterprise vice president delivery Danny Price.
“Optus supports Australia’s biggest contact centres, meaning that through partners like Cyara we can offer cloud solutions underpinned with automation that allow our clients to respond to their customers’ needs at scale, and when its needed the most. As an organisation’s contact centre is often the first point of engagement for their customers – getting this right is critical.”
This first appeared in the subscription newsletter CommsWire on 18 October 2021.