The software allows business users to select from a catalogue of predefined services without having to involve IT staff.
James Russell, BMC's director of mainframe service management sales and software consulting for South Asia, told iTWire that the idea is to leave workload balancing and other more technical aspects in the hands of experts, while giving business users a window into what's happening with their processes and where appropriate activating them to reflect business requirements.
He gave the example of production staff at a manufacturing company that rely on certain reports being generated overnight by an SAP system in order to plan the next day's work. In a conventional environment, it is up to them to check that processing was completed - or at least to notice that certain information is missing.
Control-M Self Service would allow them to check for themselves that a particular report had been run without any problems, and if not "push the button and make it run."
"It's the process of providing self-service to IT services in a business context," Mr Russell said.
"BMC Control-M Self Service is arming business users with more control over their IT environment, giving them more choices and resources to deliver their critical services. The lines between IT and business users are being blurred and BMC is seeking to provide a clear vision with easy-to-use tools that empower them to play a leading role in delivering their end product," said Bill Miller, BMC's president for mainframe service management.