Monday, 24 January 2011 07:40

BMC adds self-service to workload automation

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BMC has added self-service to the capabilities of its Control-M workload automation software.


Continuing the trend to self-service in order to reduce demands on service desks, BMC has introduced Control-M Self Service.

The software allows business users to select from a catalogue of predefined services without having to involve IT staff.

James Russell, BMC's director of mainframe service management sales and software consulting for South Asia, told iTWire that the idea is to leave workload balancing and other more technical aspects in the hands of experts, while giving business users a window into what's happening with their processes and where appropriate activating them to reflect business requirements.

He gave the example of production staff at a manufacturing company that rely on certain reports being generated overnight by an SAP system in order to plan the next day's work. In a conventional environment, it is up to them to check that processing was completed - or at least to notice that certain information is missing.

Control-M Self Service would allow them to check for themselves that a particular report had been run without any problems, and if not "push the button and make it run."

"It's the process of providing self-service to IT services in a business context," Mr Russell said.

CONTINUED




The software is also relevant to outsourcers, he said, as it lets them provide a customer with a view into their environment without revealing anything of other customers' activities.

"BMC Control-M Self Service is arming business users with more control over their IT environment, giving them more choices and resources to deliver their critical services. The lines between IT and business users are being blurred and BMC is seeking to provide a clear vision with easy-to-use tools that empower them to play a leading role in delivering their end product," said Bill Miller, BMC's president for mainframe service management.

 

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Stephen Withers

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Stephen Withers is one of Australia¹s most experienced IT journalists, having begun his career in the days of 8-bit 'microcomputers'. He covers the gamut from gadgets to enterprise systems. In previous lives he has been an academic, a systems programmer, an IT support manager, and an online services manager. Stephen holds an honours degree in Management Sciences and a PhD in Industrial and Business Studies.

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