Home Business Telecommunications Nokia extends NZ-managed services contract with Chorus
Nokia extends NZ-managed services contract with Chorus Featured

Nokia has inked a three-year renewal of its managed services agreement with Chorus, New Zealand's largest telecommunications infrastructure company.

Under the new contract, Nokia says it will continue to provide fully managed end-to-end operations services to further enhance the customer experience, operational efficiency and quality of the Chorus national fixed line network.

The contract also provides for Chorus to leverage Nokia's technical capabilities and global services expertise to continue delivering an optimal customer experience across New Zealand.

The new contract is an extension of an initial managed services contract signed in 2014.

Ewen Powell, chief technology officer at Chorus, said the decision to extend the existing agreement reflects the company’s “satisfaction with Nokia operations and support services”.

“We need a partner that understands our business and can deliver simplicity over complexity, helping us launch innovative offerings to our partners and their customers while improving the overall reliability of our networks. Nokia has proven its capabilities to do that, so the extension was very straightforward."

Nokia head of Oceania Ray Owen said the strategic project with Chorus aligns with Nokia's global approach to operations and “stands as a leading example for broadband service providers aspiring to best-practice management and enhancement of their networks”.

"This is an outstanding validation of our close, continuing collaboration with Chorus, one of Nokia's longstanding partners.”

Owen said managed services provision under the contract includes end-to-end operations and network management from Nokia's Global Delivery Centre in India for “best-in-class network quality and efficiency”.

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Peter Dinham

Peter Dinham is a co-founder of iTWire and a 35-year veteran journalist and corporate communications consultant. He has worked as a journalist in all forms of media – newspapers/magazines, radio, television, press agency and now, online – including with the Canberra Times, The Examiner (Tasmania), the ABC and AAP-Reuters. As a freelance journalist he also had articles published in Australian and overseas magazines. He worked in the corporate communications/public relations sector, in-house with an airline, and as a senior executive in Australia of the world’s largest communications consultancy, Burson-Marsteller. He also ran his own communications consultancy and was a co-founder in Australia of the global photographic agency, the Image Bank (now Getty Images).

 

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