Friday, 26 August 2016 11:15

iiNet services in Victoria hit by four-hour outage

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iiNet's broadband services in Victoria ground to a halt early this morning, following the breakdown of what the company describes as a "core network device".

The fault took about four hours to fix and customers were back on the air by about 6.30am, going by this writer's experience.

iiNet representative Mohammed Ahmed informed users of the restoration of services in a message posted to the broadband forum Whirlpool at 7.29am.

In a statement online, the company said: "The affected network device is now back online and passing traffic as per normal. Some customers may need to power cycle their modem or router to reconnect to the Internet (turn your modem off for a minute prior to turning it back on again)."

Broadband services, both ADSL and NBN, were affected by the outage.

This was also the case with users of the company's Netphone and Fibrephone VoIP services.

iiNet is now owned by TPG. There are no details for a media contact on the iiNet site and the last media release there dates back to 15 July 2015. TPG has no media contact details on its website either.

A TPG representative has been contacted for comment.

Monday update: An iiNet spokesman responded today: "Yes, we did experience an issue on Friday morning as a result of a failure in a Gateway device impacting some of our Victorian customer base. This outage lasted approximately four hours.

"Engineers and our vendor were called immediately to begin to resolve the issue, the impacted device was recovered and the appropriate start-up process saw the issue resolved with all customers online by 7.30am. However, some customers were able to reconnect earlier than this."

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Sam Varghese

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Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

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