Oracle NetSuite's SuiteSuccess approach — build all the functionality required to run a particular type of business in a particular country; get initial success by implementing financials and possibly CRM at a new customer; then progressively add internationalisation, procurement, people management, project management, etc as necessary — has proved successful
By discovering what a customer actually needs, aligning practices with those requirements, and turning on features of the pre-built software, new customers can go live in as little as 100 days, assuming an all-NetSuite rollout, said senior vice-president of global field operations Jason Maynard.
This approach minimises change orders (ie, the customer gets what they wanted first time) and lowers implementation costs.
Part of that is a more prescriptive approach – a line parent company Oracle has been pushing for years, one that can be paraphrased as "we build best practices into the product, so why would you go to the effort of customising or modifying it so you can persist with your existing inferior practices?"
It's also about delivering greater value for customers by getting them to use more of the features they are paying for, said Maynard.
Borrowing a phrase usually attributed to former Netscape chief executive Jim Barksdale, entrpreneurs need to "keep the main thing the main thing," he said. That is, they shouldn't be worrying about things such as "disruption" or "digital transformation", they should be focused on solving business and human problems.
To help with that, NetSuite has announced additional SuiteSuccess configurations for the ANZ region, including one dealing primarily with the needs of finance departments, as well as others for businesses in the manufacturing and wholesale distribution industries.
“ANZ is home to some of the world’s most innovative and fastest growing organizations and we are proud to be working closely with customers such as Youfoodz and Thankyou Group to help them achieve unprecedented success,” said Oracle NetSuite ANZ general manager David De Laine.
“By tapping into the insights we have gained from working with thousands of organisations, we have built industry cloud solutions and financial management capabilities for ANZ organisations. This puts us in a strong position to help ANZ organisations accelerate growth both locally and internationally.”
Disclosure: The writer attended SuiteConnect Sydney as a guest of Oracle NetSuite.