Wednesday, 28 July 2021 13:05

Analytics Plus now generates faster data and transforms them into insightful reports


Analytics Plus, a software product of IT management company ManageEngine, can now decode data fast to provide companies trend insights and to help them with strategic decisions.

Analytics Plus, the flagship IT analytics product of ManageEngine, the IT management division of Zoho, now enables users to gain faster insights into their IT data with zero human interaction.

The new augmented analytical capabilities in Zia, ManageEngine’s artificial intelligence (AI) assistant, powers Analytics Plus to make faster decisions and save IT costs, increase revenue, and improve end-user satisfaction, ManageEngine says.

According to the company, 50% of organisations in Australia and New Zealand reported the business analytics usage rose in the past two years to make decisions faster—with 58% reporting it improved decision-making and 63% reporting it improved the use of available data.

Web Analytics

However, IT service desks continue to rely on database administrators to provide them with reports and dashboards to read, understand, and interpret their IT data.
This takes time and creates dependency on database experts who may not be proficient in the IT department's operational tactics.

This often means the generated insights are irrelevant or outdated by the time service desks gain access to it. ManageEngine says these reports also might not provide actionable insights, such as those obtained through advanced analytical and interpretive skills gathered from detailed charts, pivots, and dashboards.

"ManageEngine understands the IT analytics market and its demand for a reliable, scalable analytics solution that offers meaningful insights faster. To meet these demands, we have tweaked Zia to read, interpret, and provide insights in the form of digestible narratives,” explains ManageEngine product manager Rakesh Jayaprakash.

“Users can easily understand trends, anomalies, deviations in their data, and get predictions on the future all just by clicking one button. Accessible from every report and dashboard, these automated insights work behind the scenes to let you know what things need your attention right away," he adds.

While earlier users could get reports just by asking or typing in a question, there's always a need to study reports and view underlying details: what caused the spike in IT spending; why is there a sudden increase in project backlogs; and why are projects not meeting deadlines.

ManageEngine's conversational support for Zia, its AI bot, enables users to have meaningful conversations about key metrics and KPIs by asking further questions and refining initial questions by customising variables and parameters.

"In order to stay ahead of the curve, businesses need to make strategic decisions and plans for the future. These decisions are often based on predictive analytics. Although the theory is technically sound in practice, predictive analysis tends to fall prey to one of these errors: over prediction or under prediction,” says Jayaprakash.

“Scenario planning eliminates the errors involved in prediction-based legacy planning systems by factoring in multiple scenarios. This allows users to effectively assess a situation by considering multiple outcomes both in the positive and negative end of the spectrum,” he says.

Scenario planning equips C-suite people, IT leaders, managers, and senior staff members to prepare for fail-safe strategies that work in any given situation.

It also enables them to create strategies with the ability to adapt quickly to minor revisions and changes during critical situations.

Using scenario planning, ManageEngine says users can:

• Assess the impact of various scenarios on the outcomes
• Identify the driving forces in any given situation and develop a range of possible scenarios
• Analyse the effectiveness of plans against critical uncertainties.

Subscribe to ITWIRE UPDATE Newsletter here


The much awaited iTWire Shop is now open to our readers.

Visit the iTWire Shop, a leading destination for stylish accessories, gear & gadgets, lifestyle products and everyday portable office essentials, drones, zoom lenses for smartphones, software and online training.

PLUS Big Brands include: Apple, Lenovo, LG, Samsung, Sennheiser and many more.

Products available for any country.

We hope you enjoy and find value in the much anticipated iTWire Shop.



iTWire TV offers a unique value to the Tech Sector by providing a range of video interviews, news, views and reviews, and also provides the opportunity for vendors to promote your company and your marketing messages.

We work with you to develop the message and conduct the interview or product review in a safe and collaborative way. Unlike other Tech YouTube channels, we create a story around your message and post that on the homepage of ITWire, linking to your message.

In addition, your interview post message can be displayed in up to 7 different post displays on our the site to drive traffic and readers to your video content and downloads. This can be a significant Lead Generation opportunity for your business.

We also provide 3 videos in one recording/sitting if you require so that you have a series of videos to promote to your customers. Your sales team can add your emails to sales collateral and to the footer of their sales and marketing emails.

See the latest in Tech News, Views, Interviews, Reviews, Product Promos and Events. Plus funny videos from our readers and customers.


Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News