Wednesday, 16 May 2018 14:39

VIDEO Interview: Aussie start-up Teleportivity launches 'Uber of customer service' in claimed world first

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Australian tech start-up Teleportivity has launched its updated comm-tech platform at CeBIT 2018, which "captures the effectiveness of face-to-face communication by connecting users to a human operator through digital screens" so businesses can redistribute staff to any location instantaneously.

Ok, so teleportation itself is still the dream of science fiction fans, but for businesses seeking much more value than simply a FaceTime or WhatsApp video call, there's the next best thing: Teleportivity

The company proudly boasts that it is able to "combine the scalable efficiencies of technology with our need for human connection and face-to-face communication" through its "world first-to-market platform" that offers "retailers, event vendors, healthcare facilities, higher education, government and more, digital screens or ‘portals’ through which consumers can instantly access expert support from anywhere in the world, at the push of a button".

Adam Gottlieb, chief executive and founder of Teleportivity, who I had the pleasure of interviewing at his exhibition stand during CeBIT 2018 in Australia, said: “We’re living in an On-Demand era. From the Ubers we catch to the Netflix shows we watch, we want the very best services at the push of a button. Why should our customer service be any different?

“Teleportivity is set to ‘Uberise’ the global human workforce by offering a scalable, remote, and most-importantly, instantly-accessible pool of expert human resources at the push of a button. It’s time we brought the humanity back to human engagement. We couldn’t be more excited to be the company to fight back against the onslaught of AI.”

Here's my video interview with Gottlieb, with the article continuing thereafter, please watch and read on!

Teleportivity's time has come:

Teleportivity says its new platform "comes at a time when the tide begins to shift from the mass application of AI to a more critical analysis of meaningful communication". It aims to "enable businesses to digitise human resourcing through access to a service which offers the best in digital and human connection". At that point, "its near-limitless potential quickly becomes apparent".

Indeed, when I personally saw how the company's technology works, I can attest to its effectiveness and usefulness, and I could certainly envisage many times when this would have been a much nicer way to get tech support (hint Telstra, Optus, Vodafone, banks, anyone in business in Australia hint hint).

Back to Teleportivity, which states: "Allowing operators to assist users by ‘teleporting’ between screens, it lets operators deal with multiple users in different locations at once and/or assist one user across multiple screens as they guide them to a destination.

"Revolutionising businesses through the ability to restructure and redistribute staff world-wide and instantaneously, Teleportivity allows for retailers and service providers to have their best staff in multiple locations at once.

"Offering businesses efficiencies across staffing and operational spends, it lets businesses field only who they need, and when and where they need them. Having already attracted a slew of channel partners, including global tech giant Ingram Micro, Teleportivity is in discussion for major rollout in three countries".

At CeBIT Australia 2018, Teleportivity announced new features including "facial recognition for pre-emptive customer history; multiple department allocation; instant queuing system innovation; and total screen customisation".

CeBIT Australia is still on as I type, and has a full day to go on 17 May, with Teleportivity's stand located in section i2.

Formerly known as "Worker Clicks", Teleportivity notes its platform "has been in development for 2½ years and has already captivated the public with its game-changing approach to the way we engage with each other as consumers and as a society".

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Alex Zaharov-Reutt

One of Australia’s best-known technology journalists and consumer tech experts, Alex has appeared in his capacity as technology expert on all of Australia’s free-to-air and pay TV networks on all the major news and current affairs programs, on commercial and public radio, and technology, lifestyle and reality TV shows. Visit Alex at Twitter here.

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