IFS says a single pricing model, as well as simplified deployment model, will ensure business value is delivered within weeks of adoption.
IFS assyst 11.4 will also deliver new capabilities to help organisations standardise, improve, and automate service management workflows.
By extending IT Service Management (ITSM) to wider enterprises, IFS assyst 11.4 focuses on secure and automated self-service, prioritising employee experience at the core of any digital transformation strategy—from IT, HR, and finance, to facilities and beyond.
“Digitising processes and building effectiveness through workflows is a fundamental pillar of any company’s digital transformation journey. Achieving this across the entire enterprise has until now been complex and expensive, and therefore limited to the IT function,” comments IFS assist president Martin Schirmer.
“With assyst 11.4, we have tackled some fundamental roadblocks from pricing, to contracting, and deployment—all of which will make it simpler and faster for an organisation to scale up in the roll out of the technology.”
IFS says assyst has extended the omnichannel experience, advancing its chatbot and providing a mobile app for self-service. With this feature, employees can get assistance whenever they need, allowing them to focus on more complex or pressing priorities.
Key capabilities of IFS assyst 11.4 include:
● Over 100 predefined service workflows for improved time to value
● Low code approach to defining and maintaining service workflows
● A consumer-standard user-interface, intuitive, and easy to navigate
● Simple cost-effective pricing for easy enterprise-wide deployment
● Integration with collaboration platforms like Microsoft Teams
“The release of IFS assyst 11.4 is the result of an incredible amount of hard work and investment from the IFS team over a short space of time,” concludes Schirmer. “IFS is customer obsessed and with this release we are staying true to our north star, bringing enhanced service capabilities to companies anytime, anywhere.”