Security Market Segment LS
Monday, 02 July 2018 05:26

Doctor booking service HealthEngine leaks data through website Featured


Australia's biggest online doctor appointment booking service, HealthEngine, has reported a data breach, saying that personally identifiable information of some users may have been accessed through the company's online Practice Recognition System.

Last week, the company was reported by the Australian Broadcasting Corporation to have sent the private medical information of hundreds of users to lawyers who are on the hint for people who would want to file personal injury claims.

In response to this claim, HealthEngine said it "does not provide any personal information to third parties without the express consent of the affected user or in those circumstances described in our privacy policy". Consent was obtained through a pop-up box during the booking process, the company adds.

Health Minister Greg Hunt had ordered a review of the company's operations, the ABC said.

Regarding the breach, HealthEngine chief executive Dr Marcus Tan said in a statement more than 59,600 patient entries may have been accessed due to an error in the way that the website operated, with hidden patient feedback information within its code being accessed.

He claimed that only 75 of these entries contained identifying information.

Tan said all published patient feedback had been removed from the site while a review was undertaken.

"We take data security very seriously and acted swiftly and decisively when we became aware of the breach, to identify the error and shut down the published patient feedback function of the Patient Recognition System on website," he said.

"The published patient feedback function will not be reinstated until we are confident the error has been corrected."

Tan said the breach had been reported to the Office of the Australian Information Commissioner as is required under the mandatory breach notification law that took effect in February. The OAIC has not said anything about the incident; its last media release was on 19 February.

HealthEngine appears to run its website on Amazon Web Services.

Read 2999 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


Thoughtworks presents XConf Australia, back in-person in three cities, bringing together people who care deeply about software and its impact on the world.

In its fifth year, XConf is our annual technology event created by technologists for technologists.

Participate in a robust agenda of talks as local thought leaders and Thoughtworks technologists share first-hand experiences and exchange new ways to empower teams, deliver quality software and drive innovation for responsible tech.

Explore how at Thoughtworks, we are making tech better, together.

Tickets are now available and all proceeds will be donated to Indigitek, a not-for-profit organisation that aims to create technology employment pathways for First Nations Peoples.

Click the button below to register and get your ticket for the Melbourne, Sydney or Brisbane event



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site and prominent Newsletter promotion and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Sam Varghese

Sam Varghese has been writing for iTWire since 2006, a year after the site came into existence. For nearly a decade thereafter, he wrote mostly about free and open source software, based on his own use of this genre of software. Since May 2016, he has been writing across many areas of technology. He has been a journalist for nearly 40 years in India (Indian Express and Deccan Herald), the UAE (Khaleej Times) and Australia (Daily Commercial News (now defunct) and The Age). His personal blog is titled Irregular Expression.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News