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Thursday, 20 January 2022 11:03

WHSmith Australia streamlines its printing operations with Orion Print and Epson

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Retailer WHSmith Australia taps Epson reseller Orion Print and installs Epson’s Heat-Free WorkForce Pro WF-C579R, WF-C879RTC and WorkForce Enterprise WF-C17590 to revamp its in-house printing operations.

WHSmith had two major challenges when it came to our printing requirements: our multiple locations and where they were placed, along with a busy customer-facing environment where uptime was of prime importance. The challenge for every WHSmith store was that their printer was either in a regional or difficult-to-get-to location such as a hospital or airport, so we decided to change this and make the entire operation far more efficient,” WHSmith Australia head of IT support Saurav Chand explains.

“We initially had multiple technology partners, including Orion Print, who supported multiple printers across our business. Orion have good customer service and offered an excellent Epson solution that met our requirements perfectly so that’s what we purchased and installed.”

“We had over 40 printers in multiple stores each of which used to spend tens of thousands of dollars in signage printing. When we did the cost evaluation, we found it was far more. It was cost effective to replace all of our printers with Epson’s Heat-Free WorkForce Pro WF-C579R, WF-C879RTC and WorkForce Enterprise WF-C17590 printing solutions. Epson's Heat-Free print technology means fewer moving parts, so they are more reliable and have increased up time. The high-yield inks of up to eight times longer than comparative lasers give our staff fewer disruptions and thus more time to attend to their customer’s needs,” Chand continues.

WHSmith understood the benefits of deploying Epson’s printing solutions.

“The Epson high-yield ink consumables for both the A4 up to 50,000 pages and A3 up to 100,000 pages provide us with the minimal disruptions we were looking for. It also enabled us to dramatically reduce our overall running costs,” Chand says.

WHSmith also saved time. With the low cost and efficient printing solutions and Orion Print managing the printers, the WHSmith team were able to focus more on key IT projects.

Using Epson Heat-Free Technology and solutions also gives WHSmith a number of key benefits as, critically, we now save tens of thousands of dollars every year, have made our stores more efficient and given every head office team member the ability to organise and print signage for any store across Australia at the simple click of a button,” Chand concludes.

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Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

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