Z Ware 160x1200 IT Wire ad

Z Ware 160x1200 IT Wire ad

Z Ware 705x108 IT Wire ad

Thursday, 19 January 2023 12:05

Dialpad updates its app ecosystem


AI-powered customer intelligence platform Dialpad announced new updates to its app ecosystem for easy integration, improve customer and employee experiences, and customise workflows for communication and collaboration.

1. Dialpad App Partner program
The Dialpad App Partner program helps users increase customer satisfaction, drive productivity with AI, and support customer, and agent workflows. New and existing partners include Google, Theta Lake, and Front.

Dialpad’s updated App Marketplace helps users to search and discover integrations by business use case or vertical.

2. New integrations with vital business applications:
Dialpad’s App Marketplace will include integrated apps such as Microsoft Teams, Microsoft Dynamics, Bullhorn, ServiceNow, HubSpot, and the new Google ChromeOS Desk Connector.

These apps, along with Dialpad’s current integrations, place a wide net covering different verticals, business needs, and personas that streamline day-to-day tasks into a single pane.

2. Open APIs and easy to create automations:
Customers can extend and customise workflows through Dialpad’s no code (ready to use out of the box), low code (pre-built framework), and advanced code APIs. Dialpad’s robust APIs include AI Agent Assist Automation framework, AI-generated transcriptions, call logging, SMS, and more.

Agents can conduct searches in natural language via versatile apps that can retrieve complex or hard-to-access data, such as Sharepoint, within one interface without switching browser screens, shortening response time.

Agents can also add or build mission-critical tools like customised automation that provides them with a powerful calculator-like tool, in the same customer support interface they use daily.

This automation gives agents quick access to price adjustments and shorter quote cycles.

“The open ecosystem enables customers and partners to leverage the Dialpad platform to solve their biggest communications workflow and engagement challenges, but also let customers tap into many unique Ai-powered and cloud-native API capabilities to drive even more complex use cases,” said Frost & Sullivan senior analyst Michael Brandenburg.

“Our partnerships with companies like Google open up integration options for us to bring mutual customers more flexibility to meet their individual business needs,” said Dialpad vice president strategic alliances Sangeeta Walsh.

“Developers have the ability to take advantage of Dialpad’s leading Ai stack and develop applications that integrate seamlessly with Dialpad,” said Dialpad chief technology officer and co-founder Brian Peterson. Dialpad’s AI combined with developers’ app innovations will bring customers in the future.”

“Integrations like this will continue to drive productivity for our agents and save response time for our customers,” said Five Iron Golf director of customer experience Allie Handman.

This first appeared in the subscription newsletter CommsWire on 18 January 2023.

Read 1580 times

Please join our community here and become a VIP.

Subscribe to ITWIRE UPDATE Newsletter here
JOIN our iTWireTV our YouTube Community here


Hybrid cloud promises to bring together the best of both worlds enabling businesses to combine the scalability and cost-effectiveness of the cloud with the performance and control that you can get from your on-premise infrastructure.

Reducing WAN latency is one of the biggest issues with hybrid cloud performance. Taking advantage of compression and data deduplication can reduce your network latency.

Research firm, Markets and Markets, predicted that the hybrid cloud market size is expected to grow from US$38.27 billion in 2017 to US$97.64 billion by 2023.

Colocation facilities provide many of the benefits of having your servers in the cloud while still maintaining physical control of your systems.

Cloud adjacency provided by colocation facilities can enable you to leverage their low latency high bandwidth connections to the cloud as well as providing a solid connection back to your on-premises corporate network.

Download this white paper to find out what you need to know about enabling the hybrid cloud in your organisation.



It's all about Webinars.

Marketing budgets are now focused on Webinars combined with Lead Generation.

If you wish to promote a Webinar we recommend at least a 3 to 4 week campaign prior to your event.

The iTWire campaign will include extensive adverts on our News Site itwire.com and prominent Newsletter promotion https://itwire.com/itwire-update.html and Promotional News & Editorial. Plus a video interview of the key speaker on iTWire TV https://www.youtube.com/c/iTWireTV/videos which will be used in Promotional Posts on the iTWire Home Page.

Now we are coming out of Lockdown iTWire will be focussed to assisting with your webinars and campaigns and assistance via part payments and extended terms, a Webinar Business Booster Pack and other supportive programs. We can also create your adverts and written content plus coordinate your video interview.

We look forward to discussing your campaign goals with you. Please click the button below.


Kenn Anthony Mendoza

Kenn Anthony Mendoza is the newest member of the iTWire team. Kenn is also a contributing writer for South China Morning Post Style, and has written stories on Korean entertainment, Asian and European royalty, Millionaires and Billionaires, and LGBTQIA+ issues. He has been published in Philippine newspapers, magazines, and online sites: Tatler PhilippinesManila BulletinCNN Philippines LifePhilippine StarManila Times, and The Daily Tribune. Kenn now covers all aspects of technology news for iTWire.com.

Share News tips for the iTWire Journalists? Your tip will be anonymous




Guest Opinion

Guest Interviews

Guest Reviews

Guest Research

Guest Research & Case Studies

Channel News